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- Tasks: Lead and manage Facilities Management services, ensuring operational excellence and client satisfaction.
- Company: Join SOLIS Group, a well-established business driving real change in Facilities Management.
- Benefits: Enjoy 28 days annual leave, increasing to 33 days, plus opportunities for personal growth.
- Why this job: Be part of innovative projects and make a real impact in a dynamic environment.
- Qualifications: Experience in Facilities Management with strong leadership and communication skills.
- Other info: Great career progression opportunities in a supportive and collaborative team.
The predicted salary is between 36000 - 60000 £ per year.
As part of our continued growth, SOLIS Group is seeking an experienced Facilities Service Manager with a technical background in hard FM to join our team. The Facilities Service Manager based at SOLIS HQ is responsible for the effective delivery of Facilities Management (FM) services across a portfolio of contracts, ensuring operational excellence, statutory compliance, health and safety adherence, and high levels of client satisfaction. The role provides leadership to coordination teams, drives continuous improvement, and ensures services are delivered in line with contractual, commercial and regulatory requirements.
Key Responsibilities
- Ensure all services are delivered in accordance with agreed service levels, KPIs and contractual obligations.
- Provide operational leadership and direction to administration, co‑ordination teams and site teams.
- Act as the senior operational point of contact for clients, building strong and collaborative working relationships.
- Manage operational budgets, controlling costs while maintaining client satisfaction.
- Monitor contract financial performance, including profit and loss, variations and lifecycle planning, reporting into head of FM.
- Lead, motivate and develop teams to achieve high performance.
- Monitor staffing levels and feedback what’s required to ensure operational efficiency.
- Conduct performance reviews with senior management and manage underperformance in line with company procedures.
- Maintain regular communication with clients, attending review meetings and resolving issues proactively.
- Manage escalations effectively, ensuring timely resolution and minimal impact on service delivery.
- Support mobilisation of new contracts.
- Drive service improvement initiatives, using performance data and client feedback.
- Share best practice across contracts and teams.
- Support innovation, digital systems and process improvements within FM operations.
Key Skills & Experience
- Proven experience in a Facilities Service Manager or operational role within an FM environment.
- Strong knowledge of hard FM or integrated FM services.
- Sound understanding of health and safety legislation and compliance requirements.
- Experience managing multi‑site contracts and diverse teams.
- Strong commercial awareness with experience managing budgets and financial performance.
- Excellent leadership, communication and stakeholder management skills.
- Ability to manage priorities, make decisions and remain calm under pressure.
This is an excellent opportunity to join a well‑established business delivering real change to ensure we remain at the forefront of our niche. You will be involved in many projects, so the ability to adapt quickly and remain organised will help you thrive in this role. You will enjoy a long‑term career with ample opportunities for personal growth and learning new skills. 28 days annual leave increasing to 33 days.
Facilities Service Manager in Glasgow employer: Solis
Contact Detail:
Solis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Service Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the FM industry and let them know you're on the lookout for a Facilities Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching SOLIS Group and understanding their values and projects. Tailor your responses to show how your experience aligns with their needs, especially in hard FM and client satisfaction.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've motivated teams and driven service improvements in previous roles. Use specific examples that highlight your ability to manage multi-site contracts effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at SOLIS Group.
We think you need these skills to ace Facilities Service Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Service Manager role. Highlight your experience in hard FM and any relevant leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about facilities management and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage budgets, lead teams, and improve service delivery. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Solis
✨Know Your FM Basics
Brush up on your knowledge of hard FM and integrated FM services. Be ready to discuss specific examples from your past experience that demonstrate your understanding of operational excellence and compliance with health and safety legislation.
✨Showcase Leadership Skills
Prepare to talk about your leadership style and how you've motivated teams in previous roles. Think of a few success stories where you led a team to achieve high performance or resolved conflicts effectively.
✨Understand Financials
Familiarise yourself with budget management and financial performance metrics. Be prepared to discuss how you've controlled costs while maintaining client satisfaction, and have examples ready to illustrate your commercial awareness.
✨Build Rapport with Clients
Think about how you've built strong relationships with clients in the past. Be ready to share strategies for effective communication and how you've handled escalations or resolved issues proactively to ensure service delivery.