Job Description
Technical Product Success Lead
Location: Victoria, London (4 Days Per Week)
Salary: £60,000 - £70,000 + Bonus + Equity
About the Company
Solis Recruitment has partnered with a venture-backed AI software company helping organisations automate complex operational workflows.
The business is experiencing rapid growth and onboarding has become a critical component of long-term customer success.
About the Role
This role sits between Product, Engineering and Customer Success.
You'll lead customer onboarding, implementation and product adoption activities while creating the frameworks and processes that will support future team growth.
The position would suit candidates from Solutions Engineering, Technical Customer Success, Technical Consulting or Implementation backgrounds.
Responsibilities and Duties
- Lead customer onboarding projects.
- Manage complex implementations and integrations.
- Troubleshoot technical deployment issues.
- Develop onboarding frameworks and playbooks.
- Act as the primary technical contact during onboarding.
- Support strategic customer deployments.
- Work closely with Product and Engineering teams.
- Improve customer adoption and retention.
About You
- Experience within Solutions Engineering, Implementation or Technical Customer Success.
- Strong understanding of APIs and integrations.
- Experience supporting SaaS or technology products.
- Excellent communication skills.
- Strong problem-solving capabilities.
- Startup or scale-up experience preferred.
Technical Product Success Lead in London employer: Solis recruitment
Solis is an exceptional employer, offering a dynamic work environment in Oxford where innovation meets energy intelligence. With a strong focus on employee growth and development, the company provides competitive benefits including private medical insurance, a salary-exchange pension, and flexible hybrid working arrangements. As a leader in the B2B SaaS space, Solis empowers its employees to take ownership of impactful projects, particularly in AI integration, making it a rewarding place for those looking to make a significant difference in the energy sector.
