At a Glance
- Tasks: Lead the success of AI solutions for letting agents and ensure smooth go-lives.
- Company: Join LightWork AI, a pioneering tech company transforming the estate agency sector.
- Benefits: Enjoy a competitive salary, equity options, and flexible working arrangements.
- Other info: Dynamic role with opportunities for growth and direct collaboration with co-founders.
- Why this job: Make a real impact by helping agencies thrive with innovative AI technology.
- Qualifications: Technical skills and a knack for problem-solving are essential.
The predicted salary is between 29700 - 36300 £ per year.
- Light Work AI - Product Success Lead
- Product
- Success
- Lead
Location: London, 83 Victoria Street (4 days a week in the office, 1 day from home), plus agents' offices for go-lives | Full-time, permanent | Competitive salary and equity | Reports to: a co-founder
About Light Work AI Light Work AI builds Felicity, the AI front desk for UK letting and estate agents.
She answers every call, email and message 24/7, qualifies leads and takes viewing requests, triages maintenance, and handles around 90% of that work on her own.
We are live and generating revenue with agencies across the UK.
Roughly half of those enquiries arrive out of hours, when the branch is shut and the lead goes to whoever answers first. Felicity answers in under 20 seconds.
The Role
We are hiring one technically trained owner for every customer after the sale.
You get each agency live, prove Felicity's value in the agency's own numbers, and turn what customers run into fixes that product and engineering can ship.
Most of the risk with our customers is technical: an agency that isn't fully connected, or a Felicity that has handled nothing in 14 days, needs someone who can open the logs and fix the cause, not just report it.
A trial that ends without the agency paying is a lost customer.
You start as an individual contributor with no direct reports and a weekly one-to-one with your co-founder manager.
Sales (one lead for independent agencies, one for groups) closes the deal and owns pricing.
You take it from signed agreement to first live enquiry, then keep the account.
You are organised, calm with a frustrated agency owner, clear with people who aren't technical, and you ask for feedback and use it.
What Good Looks Like
Month 1: you know every live account, how each one is connected and how Felicity is performing for it, and you have taken a newly signed agency towards go-live from a written handover.
Month 3: the per-branch report and at-risk alert you built in your first 60 days are trusted at the weekly review, and no trial starts without the success criteria, go-live date and price you signed off.
Month 6: branch retention and trial to paid are rising, time to go-live is falling, and anything fixed twice has become a template, a tool or a product change.
Key Responsibilities When these compete for your week, this is the order.
- Accounts at Risk
- Score every account's health every week from Felicity's own data: enquiries handled, viewing requests passed to the branch, staff picking up her handoffs, and errors.
- Call at‑risk accounts the same week.
- Give every lost account a reason backed by the record, not a guess.
- Go-Live
- Own each agency from signed agreement to Felicity's first live enquiry.
- Join the last sales call and get a written handover: how each branch handles enquiries today, why they bought, and what was promised.
- Light Work AI | Product Success Lead | 1 of 3
- Trial Entry
- No trial starts until the agency has agreed in writing what "working" means, the go-live date and the price afterwards. You sign that off.
- Flag a poor technical fit before a deal closes.
- Proof of Value
- Build the evidence behind each account's reviews in the agency's own numbers: enquiries caught out of hours, viewing requests from them, response times, and what that is worth in fees.
- Draw every number from the logs, with each one defined.
- The Fix, Not Just the Ticket
- Change configuration yourself, within what Felicity supports, and never write custom code into a customer's account.
- Send bugs to engineering with the affected customers attached.
- Rank the jobs Felicity can't yet finish by how many customers need each one, and review that list with product and engineering monthly.
- Make go-lives cheaper: anything fixed twice becomes a template, a tool or a product change.
- Groups and Growth
- Roll groups out a trial branch first, with a named champion who trains the next wave's champions; each wave starts when the last meets the agreed criteria.
- Spot growth inside accounts (more branches, more
Forward Deployed Engineer in London employer: Solis Recruitment Ltd
TrafficGuard.ai is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation thrives and every team member's contribution is valued. Located in a vibrant tech hub, we offer competitive benefits, flexible working arrangements, and ample opportunities for professional growth, ensuring that our employees can develop their skills while making a meaningful impact on our self-serve product offerings.
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We think this is how you could land Forward Deployed Engineer in London
✨Join Local Tech Meetups
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We think you need these skills to ace Forward Deployed Engineer in London
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Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Solis Recruitment Ltd.
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How to prepare for a job interview at Solis Recruitment Ltd
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
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Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Solis Recruitment Ltd uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
