At a Glance
- Tasks: Design inclusive, human-centred experiences and map service journeys.
- Company: Independent digital transformation consultancy with a flat organisational structure.
- Benefits: Opportunities for continuous learning, growth, and collaboration in a supportive environment.
- Other info: Join a dynamic team focused on usability, accessibility, and inclusivity.
- Why this job: Make a real impact by solving complex problems and enhancing user experiences.
- Qualifications: Experience in user-centred design and agile methodologies.
The predicted salary is between 36000 - 60000 £ per year.
We’re an independent digital transformation consultancy with clients across public and private sectors. We help our clients solve complex technical problems and provide human‑centred solutions that lead to positive outcomes. We operate as a flat organisation and believe in giving everyone an opportunity to continually learn and grow in the direction they choose.
Role Overview
You will be a great listener and communicator with a creative, structured and logical approach towards understanding problems and designing inclusive, human‑centred experiences. We’re specifically looking for a pragmatic team player with an appreciation of both business and user needs, who is keen to develop their ‘T‑shaped’ skills and is not afraid to take on new challenges.
User‑Centred Design
- You understand user‑centred design activities at all levels, from the ‘big picture’ through to detailed interaction, visual, content and information architecture design.
- You’re able to understand, facilitate and communicate a vision of change from both business and user perspectives.
- You’re experienced in mapping service experiences and defining changes to meet user and business needs.
- You’re experienced at rapid prototyping to test, iterate and validate solution designs.
- You’re able to produce concise artefacts (e.g. personas, journey maps, blueprints, user stories) to help communicate user and business needs.
- You’re experienced at working with agile development teams and stakeholders to co‑design products and services to meet user needs.
- You’re also able to support and coach teams and stakeholders in the use of user‑centred design and agile methodologies.
- You advocate for and ensure high standards of usability, accessibility and inclusivity for products and services.
- You have a detailed understanding and experience of working to the Government Service Standard (essential).
Research
Service Designer employer: Solirius Reply
As an independent digital transformation consultancy, we pride ourselves on fostering a collaborative and inclusive work environment where every team member is encouraged to grow and develop their skills. Our flat organisational structure promotes open communication and innovation, allowing you to take on meaningful challenges while working with diverse clients across both public and private sectors. With a strong focus on user-centred design, we offer unique opportunities for professional development and the chance to make a real impact through your work.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Designer role.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your user-centred design projects, including personas, journey maps, and prototypes. We want to see how you tackle problems and create solutions, so make sure your work speaks for itself!
✨Tip Number 3
Prepare for interviews by practising common questions related to service design and agile methodologies. We recommend doing mock interviews with friends or mentors to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Show Your Passion for User-Centred Design:When writing your application, let us see your enthusiasm for user-centred design. Share examples of how you've tackled complex problems and created inclusive experiences. We want to know what drives you!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those related to mapping service experiences and rapid prototyping. We appreciate brevity!
Tailor Your Application:Make sure to customise your application for the Service Designer role. Highlight your experience with agile methodologies and working with teams to co-design solutions. Show us how you fit into our flat organisation!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Solirius Reply
✨Know Your User-Centred Design
Make sure you brush up on your understanding of user-centred design principles. Be ready to discuss how you've applied these in past projects, especially when it comes to mapping service experiences and creating artefacts like personas and journey maps.
✨Showcase Your Pragmatic Approach
Prepare examples that highlight your pragmatic problem-solving skills. Think about times when you balanced business needs with user requirements, and be ready to explain how you navigated those challenges.
✨Emphasise Team Collaboration
Since this role requires working closely with agile teams, come prepared to talk about your experience in collaborative environments. Share specific instances where you co-designed products or services and how you supported your team in using user-centred design methodologies.
✨Demonstrate Your Communication Skills
As a Service Designer, being a great communicator is key. Practice articulating your thoughts clearly and concisely, especially when discussing complex ideas. You might even want to prepare a brief presentation or visual aid to showcase your design process and outcomes.
