Solirius Reply, part of the Reply Group, seeks a Service Desk Manager to lead a mature service desk with 400+ technical end-users. You will own triage, drive faster first‑contact resolution and coordinate with Cloud/Software Engineering teams to resolve complex issues.
You will engage with analysts and engineers in a collaborative, agile environment, using Jira to tailor workflows and reporting. A strong security mindset and UK SC clearance are essential for this role.
Remote Service Desk Manager | UK SC Eligible employer: Solirius Reply
Solirius Reply is an exceptional employer that fosters a collaborative and innovative work culture, perfect for Senior Ruby Backend Engineers looking to make a meaningful impact. With flexible working arrangements and a focus on employee growth through continuous learning and development, you will thrive in a modern tech consultancy environment that values your contributions to high-performance services and scalable APIs.
