Solirius Reply invites an experienced Service Desk Manager to lead a mature desk serving 400+ analysts in a primarily remote environment with occasional on-site attendance. You will own triage, drive first-contact resolution, and coordinate with Cloud and Software Engineering resolver groups.
You will shape incident governance, monitor SLAs, and mentor a team to deliver reliable, high-quality IT support across the organisation, while liaising with stakeholders and ensuring security clearance
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Remote Service Desk Manager | SC Cleared employer: Solirius Reply
Solirius Reply is an exceptional employer that fosters a collaborative and innovative work culture, perfect for Senior Ruby Backend Engineers looking to make a meaningful impact. With flexible working arrangements and a focus on employee growth through continuous learning and development, you will thrive in a modern tech consultancy environment that values your contributions to high-performance services and scalable APIs.
