Solirius Reply part of the Reply Group is seeking a Service Desk Manager to lead a mature, remote-enabled support function for 400+ analysts. You will orchestrate triage, incident resolution, and escalation to Cloud/Software Engineering teams, while fine-tuning Jira workflows to optimize performance.
With 5+ years in leadership and active UK SC clearance, you will drive continuous service improvements, maintain high customer satisfaction, and align operations with complex client needs in a
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Remote Service Desk Manager – Lead 400+ Analysts in London employer: Solirius LTD
At Solirius Reply, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our commitment to employee growth is evident through our extensive training opportunities, flexible working arrangements, and a supportive environment that encourages innovation and ownership. Located in a vibrant area, our team enjoys not only competitive benefits like private healthcare and generous leave but also the chance to work on meaningful projects that make a lasting impact across various sectors.
