Technical Business Analyst in London

About us

Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery. We work closely with our clients to deliver secure, accessible, user-focused services that evolve with their needs. By combining deep technical expertise with people-centred design, we create solutions that deliver meaningful, lasting impact. Our consultants partner directly with client teams, embedding into organisations to understand their goals, challenges, and users. This collaborative approach enables us to deliver tailored solutions that drive measurable outcomes across public and private sectors.

Past and present clients include the Ministry of Justice, Department for Education, Ministry of Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate, and develop their expertise. As an equal opportunities employer, we are committed to encouraging equality, diversity, and social mobility, while creating opportunities for our teams to work on meaningful projects that deliver lasting impact.

About You:

You are a motivated and adaptable professional with a strong analytical mindset and a passion for using technology to solve real-world problems. You enjoy working in collaborative, agile teams and take pride in delivering high-quality solutions that make a tangible impact. With strong communication skills and a consultative approach, you’re comfortable engaging with clients, understanding their needs, and translating them into effective outcomes.

The Role:

We are looking for a Business Analyst with proven industry experience in digital product delivery. You will need to be a great listener and communicator with a creative, structured and logical approach to problem solving. You have some experience of working with a variety of stakeholders and experience of digital delivery.

Requirements

• Strategic Architecture & System Design: Conduct blueprinting and value stream mapping exercises, working with Product Owners and Technical Architects to align business processes with target technology architectures. Structure the analysis of a business, product, or capability using frameworks such as SWOT or MOST analysis. Map end-to-end journeys and the business objects that flow through them, creating a traceable bridge from business outcomes to value streams, journeys, systems, and data. Develop a single, unified view spanning business, process, application, and data architecture by mapping journeys across consistent layers (including customer interactions, workflow orchestration, case management, and shared services). Analyse existing systems, integrations, and complex data flows to identify gaps, risks, overlapping capabilities, and manual data transfers. Document how key business and customer processes work today, design future states with stakeholders, and use data to quantify the difference.
• Technical Requirements & Systems Engineering: Gather, analyse, decompose, and document functional, non-functional, and system requirements. Maintain end-to-end requirements traceability and manage baselines, change requests, and impact assessments across lifecycle artefacts (supporting audits and V&V activities). Write and maintain business editable decision tables and rules engines, ensuring versioned, tested rules can be managed by operations without requiring a code release. Demonstrate an understanding of expected behaviours for AI powered features, writing precise acceptance criteria where outputs are not deterministic.
• Agile Delivery & Full-Lifecycle Execution: Write user stories, acceptance criteria, and process definitions that developers can build from without guessing. Work across the full delivery lifecycle alongside UX/UI designers, developers, DevOps teams, and architects. Support Agile ceremonies (sprint planning, backlog refinement, stand-ups) and assist with operational readiness and business change activities. Help coordinate testing activities, review test scripts, support defect triage, and drive user acceptance testing (UAT) resolution.
• Stakeholder & Product Management: Provide a common language for business leaders, product teams, architects, and delivery teams by focusing on how real things move through the organisation as work is performed upon them. Facilitate constructive conversations and workshops to build stakeholder buy-in, particularly when requirements do not align with strategic product objectives. Use data to size problems, validate assumptions, and confirm whether shipped changes delivered the intended outcomes. Keep stakeholders informed, manage scope conversations honestly, and act as the first point of contact for the delivery team to resolve requirements-related issues.

Key Skills & Experience

• Core Business Analysis: Proven experience delivering within complex technical projects, digital platforms, or multi-tenant SaaS environments. Ability to structure analysis using SWOT, MOST, or similar frameworks.
• Requirements Engineering: Strong knowledge of requirements elicitation, traceability, and change control tooling (e.g., Jira, DOORS-type tools, or equivalents).
• Systems & Journey Modelling: An understanding of process and system modelling (e.g., BPMN, UML, TOGAF, or ArchiMate), with the ability to use these concepts alongside journey architecture to build a complete picture of an organisation.
• Data Literacy: Confident working with data products and APIs; an understanding of SQL or analytics tooling for sizing, validation, and system mapping.
• Agile Expertise: Experience working in Agile teams, supporting ceremonies, and writing technical user stories.
• Stakeholder Management: Excellent facilitation skills with the confidence to run workshops with senior stakeholders, challenge proposed solutions, and negotiate scope.

Desirable: Exposure to Model-Based Systems Engineering (MBSE), Microsoft Azure/Fabric, Salesforce, or experience working in highly regulated environments (e.g., MOD, UK Aerospace, or strict Gov sectors).

Benefits

What We Offer: Competitive Salary, Bonus Scheme, Private Healthcare Insurance, 25 Days Annual Leave + Bank Holidays, Up to 10 days allocated for development training per year, Enhanced Parental Leave, Paid Fertility Leave (5 Days), Contributory Pension, EAP with Membership Benefits, Flexible Benefits Allowance, Cycle to Work and Electric Vehicle schemes, Flexible Working, Annual Away Days/Company Socials.

Diversity and Inclusion: As an equal opportunities employer, we are committed to creating a work environment that supports, celebrates, encourages and respects all individuals, where all processes are based on merit, competence and business needs. Encouraging high social mobility is really important to us. We foster an inclusive culture by welcoming different perspectives, enabling equitable opportunities and promoting open dialogue. This commitment is reflected in initiatives such as our gender diversity group and our focus on mental health and wellbeing. Whatever stage you are at, you will find an environment where you can thrive.

Should you require further assistance or require any reasonable adjustments to be put in place to better support your application process, please do not hesitate to raise this with us. As a Disability Confident employer, we are committed to ensuring our recruitment process is accessible and inclusive, enabling all candidates to demonstrate their skills, experience and potential.