At a Glance
- Tasks: Lead the transition of services from development to live support, ensuring smooth operations.
- Company: Join Solirius Reply, a tech consultancy driving digital transformation for top clients.
- Benefits: Enjoy competitive salary, private healthcare, flexible working, and generous leave policies.
- Other info: Be part of an inclusive culture that values diversity and supports personal growth.
- Why this job: Make a real impact by delivering high-quality solutions in a collaborative environment.
- Qualifications: 5+ years in delivery and service management, with strong communication and coordination skills.
The predicted salary is between 56700 - 69300 £ per year.
About Us: Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery. We work closely with our clients to deliver secure, accessible, user-focused services that evolve with their needs. By combining deep technical expertise with people-centred design, we create solutions that deliver meaningful, lasting impact.
Our consultants partner directly with client teams, embedding into organisations to understand their goals, challenges, and users. This collaborative approach enables us to deliver tailored solutions that drive measurable outcomes across public and private sectors. Past and present clients include the Ministry of Justice, Department for Education, Ministry of Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI.
We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate, and develop their expertise. As an equal opportunities employer, we are committed to encouraging equality, diversity, and social mobility, while creating opportunities for our teams to work on meaningful projects that deliver lasting impact.
About You: You are a motivated and adaptable professional with a strong analytical mindset and a passion for using technology to solve real-world problems. You enjoy working in collaborative, agile teams and take pride in delivering high-quality solutions that make a tangible impact. With strong communication skills and a consultative approach, you're comfortable engaging with clients, understanding their needs, and translating them into effective outcomes.
The Role: As a Service Transition Manager, you will play a key role in moving services from delivery into live support, helping create a smooth handover into business-as-usual operation. This role is focused on service readiness, governance, and collaboration across multiple stakeholders, ensuring that operational expectations are clear and that transitions are well managed from end to end.
Responsibilities:
- Transition a service from development into live support and BAU, following an Acceptance into service process defined by the client.
- Coordinate cross-functional teams across delivery, support, and operations to enable successful service transition.
- Work with stakeholders within client-defined governance throughout the transition process.
- Partner with Service Owners to support service readiness and operational handover.
Requirements:
- 5+ years of industry experience in delivery management and service management roles.
- Experience managing service transition from development into live support environments.
- Knowledge of acceptance into service processes and service readiness criteria.
- Knowledge of IT service management practices, including incident, change, and release management, along with a solid understanding of ITIL.
- Experience communicating with stakeholders, working to client-defined governance, and coordinating cross-functional teams across delivery, support, and operations.
- Experience working with Service Owners.
- Experience with ServiceNow.
- Experience with JIRA.
Benefits:
- Competitive Salary
- Bonus Scheme
- Private Healthcare Insurance
- 25 Days Annual Leave + Bank Holidays
- Up to 10 days allocated for development training per year
- Enhanced Parental Leave
- Paid Fertility Leave (5 Days)
- Statutory & Contributory Pension
- EAP with Help@Hand
- Gym Membership Benefits
- Cycle to Work and Electric Vehicle schemes
- Flexible Working
- Annual Away Days/Company Socials.
Diversity and Inclusion: As an equal opportunities employer, we are committed to creating a work environment that supports, celebrates, encourages and respects all individuals, where all processes are based on merit, competence and business needs. Encouraging high social mobility is really important to us. We foster an inclusive culture by welcoming different perspectives, enabling equitable opportunities and promoting open dialogue. This commitment is reflected in initiatives such as our gender diversity group and our focus on mental health and wellbeing. Whatever stage you are at, you will find an environment where you can thrive.
Should you require further assistance or require any reasonable adjustments to be put in place to better support your application process, please do not hesitate to raise this with us. As a Disability Confident employer, we are committed to ensuring our recruitment process is accessible and inclusive, enabling all candidates to demonstrate their skills, experience and potential.
Service Transition Manager in London employer: Solirius Consulting
Solirius Reply is an exceptional employer that fosters a collaborative and supportive work culture, allowing Product Managers to thrive in a dynamic environment. With a focus on employee growth, we offer extensive training opportunities, competitive salaries, and a range of benefits including private healthcare and flexible working arrangements. Our commitment to diversity and inclusion ensures that every team member feels valued and empowered to contribute to meaningful projects that make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Transition Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Transition Manager at Solirius Consulting!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Solirius Consulting or be willing to refer you for that Service Transition Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Solirius Consulting who’s on the lookout for their next Service Transition Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Transition Manager role at Solirius Consulting!
We think you need these skills to ace Service Transition Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Solirius Consulting. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Solirius Consulting
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Solirius Consulting. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
