DescriptionRole: Senior Consultant – Service Transition & DeliveryLocation: London/HybridClearances: Internal Background Check (DBS) / Eligible for Security Clearance About usSolirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery.We work closely with our clients to deliver secure, accessible, user-focused services that evolve with their needs. By combining deep technical expertise with people-centred design, we create solutions that deliver meaningful, lasting impact.Our consultants partner directly with client teams, embedding into organisations to understand their goals, challenges, and users. This collaborative approach enables us to deliver tailored solutions that drive measurable outcomes across public and private sectors.Past and present clients include the Ministry of Justice, Department for Education, Ministry of Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI.We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate, and develop their expertise. As an equal opportunities employer, we are committed to encouraging equality, diversity, and social mobility, while creating opportunities for our teams to work on meaningful projects that deliver lasting impact___________________________________Role PurposeLocated within the Solirius Reply Service Centre, this multi-skilled disciplinary role, champions service management best practices across the organisation.When deployed on assignment, the Senior Consultant guides our clients (predominantly public sector) through the critical phase between programme / project delivery and operational stability.Operating across diverse digital landscapes (cloud platforms, multi-supplier environments and legacy estates), this role ensures technology services successfully transition, pass service assessments (GDS and AiS levels) and migrate into live running without disrupting citizen-facing services or client internal operations.___________________________________Key Responsibilities1. Transition Strategy & GovernanceLead the definition and execution of end-to-end Service Transition strategies.Establish, chair and govern formal Operational Readiness Reviews (ORRs), Gate assessments and Service Acceptance Criteria (SAC).Embed key needs into operational readiness gates (e.g. accessibility, security compliance and data privacy safeguards) liaising directly with the relevant client functions.Manage early-life support (ELS) / hypercare windows for critical services, ensuring structured exit gates into steady state.2. Multi-party OrchestrationUndertake Service Designs, operational level agreements (OLAs) and underpinning contracts (UCs) to help manage supplier relationships and provide transparent accountability across multi-tier support (Levels 1–4).Navigate and align multi-supplier delivery teams (e.g. combining major systems integrators, niche SME suppliers, in-house digital teams).Lead service design workshops to ensure interoperability between client service desks, third-party managed service providers (MSPs) and shared services platforms.3. Operational ReadinessAssess and translate diverse architectures into practical and pragmatic support arrangements.Ensure operational metrics are embedded, verifying that event monitoring, logging, audit trails and alerting meet required baselines (e.g. Security Principles).Coordinate business operational readiness, verifying that service end-users and operational teams receive sufficient operational training, run guides and playbooks.4. Consulting Delivery and Business DevelopmentAct as a trusted subject matter expert to client’s senior leadership, clearly translating complex operational risk into policy and business impact.Support proposal development, bid writing and statements of work (SOWs) for procurement frameworks (e.g. Digital Outcomes and Specialists / DOS, G-Cloud).Coach junior consultants, and contribute to the consultancy’s Service Transition and Delivery methodology.___________________________________Candidate Specification & RequirementsEssential SkillsGeneral Experience5+ years within IT Service Transition (or Delivery with a strong service management exposure)at least 2–3 years in client-facing consulting or large-scale public sector digital transformation programmesSupplier Governance: proven ability to manage multi-supplier dependencies and enforce operational acceptance criteria across external contractors and internal delivery teams.Public Sector ExperienceDemonstrable track record delivering within UK Central Government, Local Authorities, NHS/Health, Defence, or Policing contexts. Experience and grasp of public sector governance.Consulting CompetenceCommercial awareness, structured problem solving, senior stakeholder management, workshop facilitation and the ability to operate effectively within ambiguous client environments.Technical BreadthBroad conceptual literacy across enterprise architectures: cloud platforms (AWS, Azure), integration layers (APIs, ESBs) IT Service Management tooling experiencefor example Jira SM, ServiceNow, HaloDesirable CertificationsITSM certifications e.g. ITIL 4 Foundation level CertificationProject Management certifications e.g. AgilePM, Prince2 or ScrumMaster certificationBenefitsCompetitive SalaryBonus SchemePrivate Healthcare Insurance25 Days Annual Leave + Bank HolidaysUp to 10 days allocated for development training per yearEnhanced Parental LeavePaid Fertility Leave (5 Days)Contributory PensionEAP with Help@HandGym Membership BenefitsFlexible Benefits AllowanceCycle to Work and Electric Vehicle schemesFlexible WorkingAnnual Away Days/Company SocialsDiversity and InclusionAs an equal opportunities employer, we are committed to creating a work environment that supports, celebrates, encourages and respects all individuals, where all processes are based on merit, competence and business needs.Encouraging high social mobility is really important to us. We foster an inclusive culture by welcoming different perspectives, enabling equitable opportunities and promoting open dialogue. This commitment is reflected in initiatives such as our gender diversity group and our focus on mental health and wellbeing. Whatever stage you are at, you will find an environment where you can thrive.Should you require further assistance or require any reasonable adjustments to be put in place to better support your application process, please do not hesitate to raise this with us.As a Disability Confident employer, we are committed to ensuring our recruitment process is accessible and inclusive, enabling all candidates to demonstrate their skills, experience and potential.Job SummaryID: 1F58904971Department: Service Centre
Senior Consultant - Service Transistiion & Delivery in London employer: Solirius Consulting
At Solirius Reply, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our commitment to employee growth is evident through our extensive training opportunities, competitive benefits, and a focus on diversity and social mobility, all while working on impactful projects for high-profile clients. Located in a vibrant area, our team enjoys flexible working arrangements and a supportive environment that encourages innovation and personal development.
