Inside Sales & Expediting Assistant in Worcester

About Solinst

Solinst is a global leader in groundwater and surface water monitoring instrumentation, with over 50 years of innovation and industry expertise. Founded in 1975 and headquartered in Ontario, Canada, Solinst is a privately owned, family-run business known for its quality, reliability, and technical excellence. All products are designed and manufactured in-house, and Solinst instrumentation, including industry-standard water level meters and data loggers, is widely used by hydrogeologists, environmental consultants, and water resource professionals. Recent expansions, including Solinst Flute and Solinst Eureka, have strengthened the company’s ability to deliver comprehensive solutions across groundwater and surface water monitoring applications. Solinst continues to focus on innovation, product quality, and customer support, positioning the business for ongoing growth in the environmental monitoring sector. Solinst operates in the UK through its subsidiary, Solinst UK Ltd, based in Redditch, Worcestershire, providing direct sales, technical support, and customer service across the United Kingdom and Ireland.

About the Role

The Inside Sales & Expediting Assistant will support the day-to-day sales and operational activities of the UK business, helping to ensure customer enquiries and orders are processed efficiently and that orders move smoothly from quotation through to delivery. The role combines inside sales and customer service responsibilities with order expediting and practical support for shipping, receiving, and warehouse activities. This is a varied, hands-on role suited to someone who is organised, reliable, proactive, and comfortable managing both administrative and practical tasks within a small and collaborative team environment. As part of a nimble UK operation, the role is well suited to someone who is self-motivated and comfortable working independently while taking ownership of day-to-day responsibilities.

Reports to: Managing Director, Solinst UK

Location: Redditch, Worcestershire

Working Pattern: Full-time, Office/Warehouse based

Working Hours: Monday to Friday, 8:30am to 5:00pm

Salary & Benefits: Competitive salary, pension scheme, 25 days annual leave plus bank holidays

Key Responsibilities

• Respond to customer enquiries and provide day-to-day customer support via phone and email
• Prepare quotations and process customer sales orders accurately and efficiently
• Follow customer orders through the sales and fulfilment process, helping to ensure orders are progressed and delivered on time
• Expedite outstanding orders and liaise with customers and the Solinst group regarding order status, availability, and expected delivery dates
• Maintain accurate order records and provide customers with updates on order progress and shipment status
• Support the sales team with quotations, order administration, customer follow-up, and general inside sales activities
• Coordinate customer order fulfilment, including picking, packing, dispatch, and shipment tracking
• Prepare shipping documentation for domestic and international shipments
• Work with shipping/courier systems to arrange deliveries and collections
• Assist with receiving incoming deliveries, checking goods received, and putting stock away
• Support stock organisation, inventory checks, and the maintenance of accurate stock records
• Assist with product returns, repairs, and warranty processes
• Ensure CRM/ERP, order entry, and other administrative records are maintained accurately
• Maintain effective communication with the Solinst group to support order coordination, inventory management, and operational alignment
• Maintain a clean, organised, and safe office and warehouse environment
• Represent Solinst professionally in all customer interactions
• Perform other duties as required

Qualifications & Experience

• Previous experience in inside sales, customer service, sales administration, order processing, logistics, or a similar role beneficial
• Experience dealing with customer enquiries and processing quotations or sales orders advantageous
• Strong organisational skills and the ability to manage multiple customer orders and priorities
• Experience following up orders, coordinating deliveries, or expediting orders beneficial
• Familiarity with shipping, receiving, warehouse operations, or stock control advantageous
• Strong administrative skills with excellent attention to detail
• Experience using Microsoft 365; CRM, ERP, and shipping systems beneficial
• Comfortable supporting practical activities involving the handling of equipment and stock

Skills & Attributes

• Highly organised with strong attention to detail
• Reliable, proactive, and willing to take ownership of tasks
• Strong written and verbal communication skills
• Customer-focused with a professional and helpful approach
• Comfortable managing multiple tasks and priorities
• Able to work independently and as part of a small team
• Practical and willing to assist with shipping, receiving, and warehouse activities when required
• Positive attitude and willingness to learn

Additional Information

• Office and warehouse-based role at our Redditch facility
• The role includes manual handling of equipment, stock and delivered goods. Appropriate product and technical training will be provided
• Applicants must have the legal right to work in the United Kingdom and will be required to provide appropriate evidence of their right to work prior to employment commencing
• No agencies or recruiters.