At a Glance
- Tasks: Support and improve critical applications for our European operations in a dynamic environment.
- Company: Join Solina, a fast-growing company passionate about food and sustainability.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Other info: Embrace a culture of diversity and inclusion in a thriving workplace.
- Why this job: Make a real impact on application stability while working with a passionate international team.
- Qualifications: 6-8 years in application support and strong communication skills required.
The predicted salary is between 63000 - 77000 £ per year.
At Solina, our community of close to 5,000 people share a passion for food and live our entrepreneurial culture. We design customised savoury solutions for our clients operating in the food industry, food service, butchery and nutrition markets. With sustainability at the heart of our business model, we aim to produce food that is good in every sense of the word: delicious, nourishing, affordable, sustainable and convenient.
Solina is a fast-growing business, with around 50 production sites and R&D laboratories present in more than 19 countries mainly in Europe and North America. By constantly rethinking culinary solutions, we make food matter for people and the planet. If you're ready for a new adventure in a dynamic, expanding, passionate, international company, join us!
About the role
As part of the evolution of our Group IT operating model, we are looking for an IT Applications Support Europe to drive the run and continuous improvement of application support services across the region. You will be accountable for the stability, performance and supportability of a portfolio of business-critical applications used across our European operations. You will work closely with our IT teams, business stakeholders, application experts, project teams and external partners to make sure our application services are reliable, well governed and aligned with business needs. This hands-on role sits within our IT Run organisation.
What you'll do
- Application run & stability
- Own the day-to-day run of a portfolio of business-critical applications across Europe
- Coordinate incident and problem resolution with the Service Desk (L1), L3 experts and vendors
- Monitor performance, SLAs and KPIs, and drive root cause analysis and permanent fixes
- Change, release & transition to run
- Oversee production changes, patches and upgrades together with L3 teams
- Ensure a smooth handover of new applications and changes from project teams into run, with clear acceptance criteria
- Contribute to Change Advisory Board (CAB) processes and keep business disruption to a minimum
- Keep support documentation and the knowledge base up to date
- Vendors & stakeholders
- Manage vendor relationships, KPIs and service quality
- Act as the go-to coordinator for application support topics across Europe
- Report clearly on service performance, risks and improvement actions
- Continuous improvement & compliance
- Reduce recurring incidents through standardisation, automation and proactive monitoring
- Provide run insights (incidents, technical debt, performance) to inform application roadmap and lifecycle decisions
- Make sure applications comply with Group security policies, and support audits and remediation
What you'll bring
- 6 to 8 years of experience in application support, application operations or IT service management, in the same or a similar role, ideally in an international, multisite organisation
- Proven experience coordinating L2/L3 support, external providers and cross-functional stakeholders
- Solid knowledge of incident, problem, change and release management
- Ability to manage priorities, risks and escalations in a business-critical environment
- Strong communication skills with both technical and non-technical audiences
- A structured, pragmatic and customer-focused approach
- Professional fluency in English. Other European languages are a plus
- Experience in a manufacturing, food or industrial environment is an advantage
Location: Biggleswade (UK)
Travel: Occasional travel within Europe
We are open to talents of all backgrounds. Our recruitment process is based on competences, and we openly welcome all candidates of all types according to our DEI Commitment.
IT Applications Support EMEA in Biggleswade employer: Solina
Solina is an excellent employer located in Biggleswade, offering a collaborative work culture where innovation and quality are at the forefront. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful projects that impact food safety and compliance. With a focus on teamwork across various departments, Solina fosters an environment where every team member's input is valued, making it a rewarding place to build a career in the food industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Applications Support EMEA in Biggleswade
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Solina values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Solina might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Solina!
✨Direct Apply to Solina
Let's not forget to apply directly through the Solina website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Applications Support EMEA in Biggleswade
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Solina.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Solina. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Solina
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
