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- Tasks: Lead a dynamic reception team to create unforgettable guest experiences.
- Company: Join Village Hotel Club, where fun and individuality thrive.
- Benefits: Enjoy health memberships, discounts, flexible hours, and exciting training opportunities.
- Other info: Join a supportive team with regular events and excellent career growth.
- Why this job: Be the face of our vibrant hotels and make a real impact on guest satisfaction.
- Qualifications: Bring your personality, problem-solving skills, and passion for service.
The predicted salary is between 25000 - 30000 £ per year.
First impressions are the most important right? Our welcoming reception areas are a hive of activity and at the epicentre of the action. Often the first and last point of contact for our guests and the first place to go for advice or assistance, service here needs to be second to none. This diverse and challenging role is responsible for ensuring the reception team are on point, all the time, ready to jump in to action, interact with our guests to use our latest technology and ensure they have a flawless experience.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and we can offer you benefits such as:
- Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from £49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development including our Rising Stars and Talent Academy programmes.
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health.
- Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme, offering support and counselling.
- Flexible working hours.
- A fun, supportive and inclusive work environment with regular team events.
- Excellent Reward and Recognition Incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Have your birthday off guaranteed.
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay.
- Company Pension scheme.
- Life Insurance.
But what we need from you:
- An infectious personality.
- Initiative to solve any problem for our guests.
- Ability to motivate and engage others.
- Team player and ability to partner with other departments.
- A passion for delivering outstanding guest service.
Come and be part of something new & something special - Work, Grow & Play the Village Way!
Host Team Manager in Shirley employer: Solihull
Contact Detail:
Solihull Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host Team Manager in Shirley
✨Tip Number 1
Get to know the company culture! Before your interview, check out Village Hotel Club's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their lively team.
✨Tip Number 2
Practice your people skills! Since this role is all about guest interaction, think of examples where you've gone above and beyond for someone. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress to impress but keep it fun! Village Hotel Club values personality, so while you want to look smart, don’t be afraid to let a bit of your character shine through in your outfit.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Host Team Manager in Shirley
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Let your personality shine through in your application. Use a friendly tone and don’t be afraid to show your enthusiasm for the role. Remember, we’re all about embracing individuality!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Host Team Manager role. Mention specific examples of how you've delivered outstanding guest service in the past – we love a good story!
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Make sure your application is easy to read and straight to the point. Avoid jargon and keep your sentences short and snappy so we can quickly see why you’d be a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits right there!
How to prepare for a job interview at Solihull
✨Show Your Personality
This role is all about embracing personality and individualism, so let your true self shine during the interview. Share personal anecdotes that highlight your infectious personality and how it has positively impacted guest experiences in the past.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think of specific situations where you took the initiative to solve a problem for guests or team members, showcasing your ability to think on your feet and deliver outstanding service.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Ask questions about the team dynamics and how they collaborate with other departments. This shows your interest in being a team player and your eagerness to contribute to a fun and supportive work environment.
✨Research the Company Culture
Familiarise yourself with Village Hotel Club's values and culture. Be ready to discuss how your own values align with theirs, especially around creating lively spaces and delivering exceptional guest service. This will demonstrate your commitment to fitting into their unique environment.