At a Glance
- Tasks: Lead income and awards services, driving innovation and efficiency for residents and businesses.
- Company: Solihull Council, a forward-thinking organisation with a clear transformation vision.
- Benefits: Competitive salary, flexible working, generous leave, and employee support programmes.
- Other info: Join a diverse team committed to inclusivity and safeguarding vulnerable individuals.
- Why this job: Shape the future of local public services and make a real impact in the community.
- Qualifications: Proven senior leadership experience and a track record in performance and innovation.
Job Reference: SOL/TP/180/2318
Job Introduction
Permanent, Hybrid
£82,366 – £86,977 per annum (pay award pending). Incremental progression subject to performance.
At Solihull Council, we are proud of our good reputation and continuously seek innovation in how we deliver our services, harnessing digital and AI technology to drive smarter, faster, and customer‑focused solutions. This key leadership role will evolve our income and awards services, including income collection, benefits, financial assessments, and financial inclusion services, ensuring outstanding outcomes for residents and businesses while unlocking new efficiencies.
Why this role matters
- Lead a high‑performing, motivated service
- Play a key role in protecting vital income streams and supporting vulnerable residents
- Influence corporate strategy and policy, delivering measurable impact at scale
- Drive further digital and AI‑enabled transformation
What you’ll bring
- Proven senior leadership experience in income and awards services
- Track record of driving performance, innovation and change
- Strong focus on maximising collection and minimising risk
- Ability to inspire teams and sustain high‑performing, future‑ready services
Why Solihull
- Forward‑thinking council with a clear transformation vision
- Excellent collection rates and current processing performance
- Opportunity to genuinely shape the future of local public services
What we also offer
- Competitive package with opportunities for training and development
- Flexible working, including flexi‑leave and agile arrangements
- Access to the Local Government Pension Scheme
- Generous annual leave with option to buy up to 10 additional days per year
- Employee Assistance Programme – 24‑hour free, independent support
- Staff benefits: discounts, subsidised travel passes, Cycle 2 Work Scheme
Closing date 9 July 2026
Equal Opportunities Statement
Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed on merit. Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.
Head of Income & Awards (Revenues, Benefits, Financial Assessments and Financial Inclusion) in Solihull employer: Solihull Metropolitan Borough Council
Solihull Council is an excellent employer, offering a forward-thinking work environment that prioritises innovation and employee development. With competitive salaries, flexible working arrangements, and a strong commitment to diversity and inclusion, employees are empowered to make a meaningful impact on local public services while enjoying generous benefits and opportunities for professional growth.
Contact Details:
Solihull Metropolitan Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Income & Awards (Revenues, Benefits, Financial Assessments and Financial Inclusion) in Solihull
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Solihull Metropolitan Borough Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Solihull Metropolitan Borough Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Head of Income & Awards (Revenues, Benefits, Financial Assessments and Financial Inclusion) in Solihull
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Solihull Metropolitan Borough Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Solihull Metropolitan Borough Council
✨Get to Know Public Sector Values
Before your interview with Solihull Metropolitan Borough Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Solihull Metropolitan Borough Council.
