At a Glance
- Tasks: Process claims for Council Tax Reduction and Housing Benefit while delivering top-notch customer service.
- Company: Join Solihull Council, a supportive and inclusive local authority.
- Benefits: Flexible working options, generous leave, training opportunities, and a friendly work environment.
- Other info: Hybrid working model with a focus on work-life balance and career progression.
- Why this job: Make a real difference in your community while developing your skills in a dynamic role.
- Qualifications: GCSEs in Maths and English or equivalent skills; great communication and attention to detail required.
The predicted salary is between 37280 - 37280 £ per year.
£26,824 - £37,280 per annum (incremental progression subject to performance and pay award pending). Working Hours: 37. Closing Date: 26/07/2026. Sector: Local Councils. Business Unit: Resources Directorate.
Band C/D - £26,824 to £37,280 per annum. Candidates can be appointed at Band C or Band D level. Incremental progression between bands is dependent on experience, performance and undertaking the additional specified criteria of the Band D role.
We are looking for experienced Benefits Assessors with a passion for delivering high quality customer service and with a detailed knowledge of Benefit legislation to join our Benefits team at Solihull Council. You will be responsible for:
- Processing new and change of circumstances claims for Council Tax Reduction and Housing Benefit.
- Dealing with queries and requests raised by members of the public by telephone, email or letter.
- Liaising with other sections, departments and outside bodies e.g. Department for Work and Pensions, Landlords and Housing Associations.
- Undertaking report checking and analysis.
- Updating office procedures and training members of staff within the Division.
- Producing high quality, accurate work to agreed performance levels and meeting agreed service standards.
This is a career graded post and applicants can be appointed at a grade C or D dependant on their level of existing experience. At Band D level, your responsibilities will also include:
- Assisting in the investigation and collation of information for complex complaints and MP Enquiries.
- Making appropriate revisions and decisions on reconsiderations in relation to Housing Benefit & Council Tax Reduction entitlement.
- Assisting with the implementation of new legislation and budget announcements, reading Government guidance, making recommendations what to test, developing test plans, carrying out the testing and reporting any issues.
- Assisting with staff development and training and carrying out accuracy checking where appropriate.
- Assisting with the preparation of data for subsidy, subsidy workbooks and audits.
- Reviewing, analysing and making decisions on Specified and Supported Exempt Accommodation of all types.
To join our team, you will need GCSEs Maths and English grades A C or 4 9 (or equivalent Level 2 qualifications) or be able to demonstrate an equivalent level of numeracy and literacy skills regarding processing Housing Benefit and Council Tax reduction. Great communication skills, accuracy and attention to detail are also essential.
As an employee, Solihull Council offers you:
- A friendly working environment with a range of flexible and agile working options including flexi leave up to 24 days per year.
- The role will be on a hybrid basis and include a combination of office and home based working.
- Generous annual leave entitlements.
- Family and carer friendly policies.
- Opportunities for training and development.
- Access to our Employee Assistance Programme - a 24 hour independent, free and confidential advice and support service.
- Access to the Local Government Pension Scheme.
- Employee benefits including a staff discount card.
We are currently implementing our Smarter Ways of Working strategy, as we recognise that work is what you do and not necessarily where you go. Whilst your geographical location isn't important, you will need to be able to commute to our offices in Solihull as required in order to fulfil the needs of the service.
If you enjoy a high paced working environment, have a passion for delivering high quality customer service and have expertise and skills within a Benefits environment, we would love to hear from you.
For more information, please contact Jessica Neal for an informal discussion. Interview date - Week commencing 3rd August 2026 or 10th August 2026 (flexible to suit candidate availability).
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers. Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment. This post requires the following Disclosure and Barring check: DBS standard. Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.
Benefits Assessor in Solihull employer: Solihull Metropolitan Borough Council
Solihull Metropolitan Borough Council is an excellent employer, offering a supportive work culture that prioritises the development of its staff. As a Child-Specific Teaching Assistant at Widney Junior School, you will have the opportunity to make a meaningful impact on a child's life while benefiting from ongoing training and professional growth in a collaborative environment. Located in a vibrant community, this role provides unique advantages such as access to local resources and a strong network of educational professionals dedicated to inclusive education.
Contact Details:
Solihull Metropolitan Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Benefits Assessor in Solihull
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Solihull Metropolitan Borough Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Solihull Metropolitan Borough Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Benefits Assessor in Solihull
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Solihull Metropolitan Borough Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Solihull Metropolitan Borough Council
✨Get to Know Public Sector Values
Before your interview with Solihull Metropolitan Borough Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Solihull Metropolitan Borough Council.
