Resettlement Caseworker (Afghan Resettlement Programme)

Fixed Term Contract: 2 Years

At Solihull Council, we're committed to providing a warm welcome and helping families arriving through refugee resettlement programmes to thrive. We're looking for a compassionate, resilient and proactive Resettlement Caseworker to join our dedicated Resettlement Team and play a vital role in supporting Afghan families as they start a new chapter in Solihull.

This is a rewarding opportunity to make a genuine difference to the lives of individuals and families who have experienced displacement and significant life challenges. Working directly with Afghan households, you will provide intensive, person-centred support from arrival through to long-term integration. You'll help families access housing, healthcare, education, employment opportunities and community networks, enabling them to gain confidence, independence and a sense of belonging in their new community. No two days will be the same. You'll manage your own caseload, coordinate support from a wide range of services and partners, advocate on behalf of families where needed, and help overcome barriers that may prevent successful integration.

We're looking for someone with the experience, empathy and determination to support people facing complex challenges. You will have:

• Significant experience in a support, casework, keyworker or similar role working with vulnerable individuals or families.
• Experience of working effectively with a range of partners across statutory, community and voluntary sector organisations.
• Knowledge of asylum, immigration and refugee resettlement practice and/or legislation.
• Excellent communication and relationship-building skills.
• The ability to manage competing priorities and work independently in a fast-paced environment.
• A strong understanding of safeguarding and supporting vulnerable people.

Whilst experience of working with refugee or migrant communities is not essential, it would be advantageous.

In return, you'll have the opportunity to undertake meaningful work that changes lives, while working within a supportive and collaborative team environment. We also offer employees:

• Generous annual leave entitlements with the opportunity to purchase up to 10-days additional leave per year
• Access to our Employee Assistance Programme - a 24-hour independent, free and confidential advice and support service
• Family and carer friendly policies
• Access to the Local Government Pension Scheme
• Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme.

Interviews will be held week commencing 14 September 2026. CV's will not be accepted for this role. Please note: As part of our compliance and safer recruitment requirements, references will be sought for all successful candidates following interview. A reference must be provided by the candidate’s current or most recent employer or training provider. Where this does not cover the last three years, an additional reference will be required from the candidate’s next most recent employer or training provider. Posts subject to statutory regulation may require additional scrutiny. Personal/character references will only be accepted in exceptional circumstances.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers. Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit. Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.