At a Glance
- Tasks: Help manage parking and traffic, process appeals, and support residents with enquiries.
- Company: Join Solihull Council's dedicated Parking Service team.
- Benefits: Enjoy generous leave, flexible working, and exclusive employee discounts.
- Other info: Dynamic role with opportunities for training and career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSEs in English and Maths, customer service experience, and strong communication skills.
The predicted salary is between 22950 - 28050 £ per year.
Solihull Council is looking for Parking Officers to join our Parking Service team.
This is a varied role where you'll help deliver the Council's parking and traffic management responsibilities, ensuring services are fair, efficient and compliant with legislation.
- We have opportunities for
- Contractual options
- Permanent - Full time, 37 hours per week
- Fixed Term (2-years) - Full time, 37 hours per week
What you'll do
- Process Penalty Charge Notice (PCN) appeals and formal representations.
- Support the administration of parking permits and dispensations.
- Assess evidence and make fair, evidence-based decisions.
- Prepare cases for the Traffic Penalty Tribunal and supporting adjudication proceedings.
- Assist with parking income reconciliation and contract management functions.
- Respond to enquiries from residents, businesses and stakeholders by telephone, email, in writing and in person.
No two days are the same, making this an ideal role for someone who enjoys balancing detailed casework with excellent customer service.
Qualifications
- GCSEs (or equivalent) including English and Maths at Grade 4/C or above, or a relevant Level 2 qualification
- Experience of working in a customer-focused environment.
- Experience of parking enforcement appeals and case management
- Strong written and verbal communication skills with ability to respond to complex and difficult customer enquiries and situations.
- Sound judgement, problem-solving ability and attention to detail.
- Excellent organisational skills with the ability to manage competing priorities and deadlines.
- Good IT skills, including use of Microsoft Office and case management systems.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
At Solihull Council, we are committed to delivering high-quality services that make a difference to our residents and communities.
As well as a supportive working environment and opportunities for training and development, you will benefit from
Benefits
- Generous annual leave entitlements.
- Flexible working options including hybrid working.
- A flexitime scheme.
- Access to our Employee Assistance Programme - a 24-hour independent, free and confidential advice and support service.
- Family and carer-friendly policies.
- Access to the Local Government Pension Scheme.
- Exclusive employee benefits: staff discounts, subsidised travel passes, Cycle 2 Work Scheme.
- #J-18808-Ljbffr
Parking Officers employer: Solihull Metropolitan Borough Council
Burman Infant School offers a supportive and nurturing work environment where dedicated professionals can thrive. As part of Solihull Metropolitan Borough Council, employees benefit from a strong commitment to professional development, competitive remuneration, and a collaborative culture that values each team member's contributions. This role not only allows for meaningful engagement with the school community but also provides opportunities for personal growth and career advancement in the education sector.
Contact Details:
Solihull Metropolitan Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parking Officers
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Solihull Metropolitan Borough Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Solihull Metropolitan Borough Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Parking Officers
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Solihull Metropolitan Borough Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Solihull Metropolitan Borough Council
✨Get to Know Public Sector Values
Before your interview with Solihull Metropolitan Borough Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Solihull Metropolitan Borough Council.
