At a Glance
- Tasks: Deliver library materials and build relationships with customers in the community.
- Company: Join Solihull Council, dedicated to enhancing community services.
- Benefits: Generous leave, flexitime, and employee support programmes.
- Other info: Enjoy a supportive team environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives through your love of reading.
- Qualifications: GCSEs and customer service experience required; passion for books is a must.
The predicted salary is between 18900 - 23100 £ per year.
Working primarily Monday to Wednesday and every Friday, you'll select and deliver library materials tailored to individual customer interests and needs.
You'll build positive relationships with customers, provide outstanding service and act as an ambassador for Solihull Libraries within the community.
Responsibilities
- Delivering books and library resources directly to customers across Solihull.
- Driving the Home Library Service vehicle and carrying out routine vehicle checks.
- Supporting customers with library resources, services and digital enquiries
- Selecting and recommending library stock based on customer preferences.
- Maintaining library stock and completing administrative records.
- Promoting library services, reader development activities and wider council services within the community.
Are you passionate about customer service, community engagement and improving people's lives?
Do you enjoy working independently, meeting people from all walks of life and sharing a love of reading?
We're seeking someone who combines excellent customer service skills with a genuine desire to support local residents.
Requirements
- 4 GCSEs (Grade C/4 or above), including English, or equivalent qualifications
- Significant customer service experience working with a diverse range of people.
- An understanding of the needs of vulnerable adults, including those affected by age, disability or mental health challenges.
- Excellent communication and listening skills.
- Strong organisational skills and the ability to work independently and prioritise competing demands.
- Confidence using ICT, Microsoft Office and digital technologies.
- A passion for books, reading and the role libraries play in supporting communities.
- A current, valid driving licence and the ability to drive a small transit van.
- This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
- Additional support for the library transit service on Fridays
- This role involves regular lone working, driving and manual handling activities, including loading and unloading library materials.
Home Library Service working pattern: Monday to Wednesday between 8:30am and 5:00pm (exact hours confirmed upon appointment).
Why Join Solihull Council?
At Solihull Council, we're committed to delivering excellent services and creating stronger communities.
You'll be joining a supportive team where your work has a direct and meaningful impact on residents' quality of life.
Working for Solihull we also offer
- Generous annual leave entitlements with the opportunity to purchase up to 10-days additional leave per year
- A flexitime scheme
- Access to our Employee Assistance Programme - a 24-hour independent, free and confidential advice and support service
- Family and carer friendly policies
- Access to the Local Government Pension Scheme
- Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme.
- #J-18808-Ljbffr
Library Assistant (Home Library Service) employer: Solihull Metropolitan Borough Council
Solihull Metropolitan Borough Council is an excellent employer, offering a supportive work culture that prioritises the development of its staff. As a Child-Specific Teaching Assistant at Widney Junior School, you will have the opportunity to make a meaningful impact on a child's life while benefiting from ongoing training and professional growth in a collaborative environment. Located in a vibrant community, this role provides unique advantages such as access to local resources and a strong network of educational professionals dedicated to inclusive education.
Contact Details:
Solihull Metropolitan Borough Council Recruitment Team
