At a Glance
- Tasks: Help customers manage rent and prevent arrears while delivering excellent service.
- Company: Join Solihull Community Housing, a supportive and inclusive local council.
- Benefits: Make a real difference in your community with development opportunities.
- Other info: Dynamic role with a focus on empathy and resilience.
- Why this job: Be part of a team that positively impacts lives and supports vulnerable individuals.
- Qualifications: Experience in income recovery or debt management, strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Working Hours: 37
Location: Endeavour House
Closing Date: 21/06/2026
Job Type: Housing
Sector: Local Councils
Business Unit: Solihull Community Housing
Job Introduction
We’re looking for three proactive and customer-focused Income Account Managers to join our Income Services Team. This is a rewarding role where you’ll help customers manage their rent, prevent arrears, and sustain tenancies while delivering an excellent service.
Key Responsibilities
- Manage a portfolio of rent and leaseholder accounts
- Support customers in arrears with advice, repayment plans, and signposting
- Work with partner agencies to help sustain tenancies and reduce evictions
- Take recovery action in line with policy, including court attendance
- Maintain accurate records and deliver strong performance outcomes
About You
- Experience in income recovery, debt management, or a similar role
- Strong communication and negotiation skills
- Able to manage a varied caseload and work under pressure
- Knowledge of welfare benefits or housing is desirable
- Customer-focused, empathetic, and resilient
Why Join Us?
- Make a real difference in your community
- Supportive team and positive working environment
- Development and progression opportunities
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is required.
Solihull Community Housing is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.
Solihull Community Housing is committed to safeguarding and protecting children, young people and adults at risk and to promoting their welfare and requires all employees and volunteers share this commitment.
Income Services Accounts Manager employer: Solihull Metropolitan Borough Council
Solihull Community Housing is an excellent employer that offers a supportive and inclusive work environment, where employees can truly make a difference in their community. With a strong focus on employee development and progression opportunities, you will be part of a proactive team dedicated to delivering exceptional service while managing a varied caseload. Located in Endeavour House, this role not only provides meaningful work but also fosters a culture of empathy and resilience, ensuring that all staff can thrive and succeed.
Contact Details:
Solihull Metropolitan Borough Council Recruitment Team
