At a Glance
- Tasks: Support individuals and families at risk of homelessness with high-quality housing advice.
- Company: Join Solihull Community Housing's dedicated Housing Options Team.
- Benefits: Flexible hours, inclusive workplace, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be a vital part of preventing homelessness and supporting your community.
- Qualifications: Strong communication skills and IT proficiency, especially in Microsoft Office.
The predicted salary is between 29096 - 35562 £ per year.
This is an exciting opportunity to join the Solihull Community Housing’s Housing Options Team as a Housing Advisor, supporting the team to deliver high quality, efficient, and customer focused Housing Options service, supporting individuals and families experiencing or at risk of homelessness.
The successful candidate will need to be able to work independently in a fast-paced environment dealing with customer enquiries, liaising with external agencies, and carrying out property visits. You must also have good IT skills including working with Microsoft Office, excel spreadsheets and case management systems.
You will be part of a customer facing service responsible for delivering an excellent customer focused Housing Options service which provides a wide range of quality advice and assistance to customers. You will assist the wider team with securing temporary accommodation for homeless households and complete associated paperwork/processes. Ensure temporary accommodation is equipped and suitably available for allocation to the household. This will include visits to determine suitability of any provision.
The post holder will provide:
- A high-quality customer focused service to all our customers
- A proactive approach to early interventions to prevent homelessness
- Support and advice to customers to sustain their current home
- Support to the wider team to meet the requirements set out under the legislative framework of the Homeless Reduction Act 2017
If you are a confident person, communicator and skilled at handling difficult conversations and de-escalating conflict or confrontation with people in crisis, this may be the opportunity for you.
Interviews will be face to face only. Please note we do not accept CVs. The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is required.
Solihull Community Housing is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit. Solihull Community Housing is committed to safeguarding and protecting children, young people and adults at risk and to promoting their welfare and requires all employees and volunteers share this commitment.
Housing Options Advisor employer: Solihull Metropolitan Borough Council
Burman Infant School offers a supportive and nurturing work environment where dedicated professionals can thrive. As part of Solihull Metropolitan Borough Council, employees benefit from a strong commitment to professional development, competitive remuneration, and a collaborative culture that values each team member's contributions. This role not only allows for meaningful engagement with the school community but also provides opportunities for personal growth and career advancement in the education sector.
Contact Details:
Solihull Metropolitan Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Options Advisor
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like Solihull Metropolitan Borough Council, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at Solihull Metropolitan Borough Council. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through Solihull Metropolitan Borough Council's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Housing Options Advisor
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at Solihull Metropolitan Borough Council. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at Solihull Metropolitan Borough Council.
How to prepare for a job interview at Solihull Metropolitan Borough Council
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with Solihull Metropolitan Borough Council.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Housing Options Advisor at Solihull Metropolitan Borough Council.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show Solihull Metropolitan Borough Council that you're ready to hit the ground running in the Housing Options Advisor role.
