Head of Income & Awards (Revenues, Benefits, Financial Assessments and Financial Inclusion)

Head of Income & Awards (Revenues, Benefits, Financial Assessments and Financial Inclusion)

Job Reference: SOL/TP/180/2318

Job Introduction

Permanent, Hybrid

£82,366 – £86,977 per annum (pay award pending). Incremental progression subject to performance.

At Solihull Council, we are proud of our good reputation and continuously seek innovation in how we deliver our services, harnessing digital and AI technology to drive smarter, faster, and customer‑focused solutions. This key leadership role will evolve our income and awards services, including income collection, benefits, financial assessments, and financial inclusion services, ensuring outstanding outcomes for residents and businesses while unlocking new efficiencies.

Why this role matters

• Lead a high‑performing, motivated service
• Play a key role in protecting vital income streams and supporting vulnerable residents
• Influence corporate strategy and policy, delivering measurable impact at scale
• Drive further digital and AI‑enabled transformation

What you’ll bring

• Proven senior leadership experience in income and awards services
• Track record of driving performance, innovation and change
• Strong focus on maximising collection and minimising risk
• Ability to inspire teams and sustain high‑performing, future‑ready services

Why Solihull

• Forward‑thinking council with a clear transformation vision
• Excellent collection rates and current processing performance
• Opportunity to genuinely shape the future of local public services

What we also offer

• Competitive package with opportunities for training and development
• Flexible working, including flexi‑leave and agile arrangements
• Access to the Local Government Pension Scheme
• Generous annual leave with option to buy up to 10 additional days per year
• Employee Assistance Programme – 24‑hour free, independent support
• Staff benefits: discounts, subsidised travel passes, Cycle 2 Work Scheme

Closing date

9 July 2026

Equal Opportunities Statement

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed on merit.
Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.