At a Glance
- Tasks: Provide compassionate administrative support in Bereavement Services, handling sensitive information with care.
- Company: Join Solihull Council, a diverse and inclusive employer dedicated to community support.
- Benefits: Enjoy generous leave, employee assistance, and discounts on travel and cycling.
- Other info: Be part of a friendly team focused on continuous improvement and community service.
- Why this job: Make a meaningful impact while supporting families during difficult times.
- Qualifications: Level 3 qualification or relevant experience in administration required.
The predicted salary is between 26824 - 29540 £ per year.
We are seeking a compassionate and organised Administration Officer to join our dedicated Bereavement Services team. Solihull’s Bereavement Services play a vital role in supporting our diverse, multi-cultural community by providing burial and cremation services for people of all faiths and none. Our services are delivered across Robin Hood Cemetery and Crematorium, Woodlands Cemetery and Crematorium, and Widney Manor Cemetery.
As an Administration Officer, you will provide comprehensive clerical and administrative support to the service, contributing to both its day‑to‑day delivery and its future development. Acting as a first point of contact, you will communicate professionally and sensitively with Funeral Directors, Stonemasons and bereaved members of the public, both face‑to‑face and via telephone and written correspondence. The role involves handling highly confidential and sensitive information, accurately inputting cremation and burial data, and maintaining statutory and legal records to a high standard. This is a demanding but rewarding role where attention to detail, empathy and professionalism are essential.
To be successful in this role, you will be able to demonstrate:
- Level 3 qualification in a relevant subject (e.g. Administration) or significant, relevant administrative experience
- The ability to deal sensitively with all aspects of Bereavement, maintaining confidentiality at all times.
- High levels of computer literacy with excellent keyboard skills
- Clear and effective verbal and written communication skills
- The ability to produce accurate, high‑quality work under pressure
- Strong organisational skills with the ability to prioritise workloads and meet competing deadlines.
- The ability to work independently and use your own initiative.
In return, you will join a small, friendly and supportive team committed to continuously shaping and improving Bereavement Services for current and future service users. Working for Solihull we also offer:
- Generous annual leave entitlements with the opportunity to purchase up to 10‑days additional leave per year
- Access to our Employee Assistance Programme – a 24‑hour independent, free and confidential advice and support service
- Family and carer friendly policies
- Access to the Local Government Pension Scheme
- Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme.
Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit. Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.
Compassionate Admin Officer - Bereavement Services employer: Solihull Metropolitan Borough Council
Solihull Council is an excellent employer, offering a supportive and compassionate work environment for those in the Bereavement Services team. With generous annual leave, access to a 24-hour Employee Assistance Programme, and family-friendly policies, employees can thrive both personally and professionally. The council is dedicated to fostering diversity and inclusion, ensuring that all staff feel valued and empowered to contribute meaningfully to the community.
Contact Details:
Solihull Metropolitan Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Compassionate Admin Officer - Bereavement Services
✨Tip Number 1
Network like a pro! Reach out to people in the bereavement services sector or related fields. Attend local events or join online forums to connect with professionals who can give you insights and possibly refer you to opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions related to compassion and organisation. Think about scenarios where you've demonstrated these skills, especially in sensitive situations, and be ready to share your experiences.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Remember, this role is all about supporting bereaved families, so let your genuine care and understanding shine through in your conversations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our services.
We think you need these skills to ace Compassionate Admin Officer - Bereavement Services
Some tips for your application 🫡
Show Your Compassion:In your application, let us see your compassionate side! Share any experiences where you've supported others, especially in sensitive situations. This role is all about empathy, so make sure we feel that in your words.
Be Organised:We love a well-structured application! Use clear headings and bullet points to highlight your skills and experiences. This shows us you can keep things organised, just like you would in the role.
Tailor Your Application:Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the specific requirements of the Administration Officer role. Highlight your relevant experience and skills that match what we're looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily!
How to prepare for a job interview at Solihull Metropolitan Borough Council
✨Understand the Role
Before your interview, take some time to really understand what the role of an Administration Officer in Bereavement Services entails. Familiarise yourself with the responsibilities and the importance of empathy in this position. This will help you articulate how your skills align with their needs.
✨Showcase Your Communication Skills
Since you'll be dealing with sensitive situations, it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively communicated in challenging circumstances, whether face-to-face or in writing. This will show that you can handle the emotional aspects of the role.
✨Highlight Your Organisational Skills
The job requires strong organisational abilities, so come prepared with examples of how you've managed multiple tasks or deadlines in the past. Discuss any systems or tools you use to stay organised, as this will illustrate your capability to thrive in a busy environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle sensitive information and interactions. Think about how you would approach various situations, such as dealing with bereaved families or managing confidential data. Practising these scenarios will help you respond confidently during the interview.
