At a Glance
- Tasks: Support timely care packages and manage relationships with social workers and care providers.
- Company: Solihull Council, dedicated to excellence and inclusivity.
- Benefits: Competitive salary, hybrid working, wellbeing benefits, and professional development opportunities.
- Other info: Flexible working options and a commitment to work-life balance.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive environment.
- Qualifications: Level 3 qualification or significant admin experience; strong customer service focus.
The predicted salary is between 26824 - 29540 £ per year.
£26,824 - £29,540. Pay award pending. Incremental progression subject to performance.
Working Hours: 37
Location: Solihull
Closing Date: 09/07/2026
Job Introduction
This is a role where resilience really matters. Adult Social Care Brokerage sits at the heart of supporting people with eligible care and support needs. It’s fast‑paced, high‑volume and often complex. You’ll be juggling competing priorities, managing sensitive information and working to tight deadlines, all while maintaining strong relationships with social workers, care providers and internal colleagues. There will be pressure. Some conversations will be challenging. Plans can change quickly. That’s why we’re clear from the outset: this role requires emotional resilience, flexibility and the ability to stay focused and professional when things are demanding. But it’s also a role with real purpose. Your work directly contributes to securing timely, appropriate and cost‑effective care packages for people in Solihull. The impact of what you do is tangible and valued.
About the role
You’ll support the prompt and accurate brokering of residential, nursing, home care, supported living and day opportunities, ensuring statutory responsibilities and financial regulations are met. You’ll act as a key point of contact for care providers, building effective working relationships and helping to maximise engagement and value for money. You’ll also:
- Liaise closely with social workers and providers to source care that meets eligible needs.
- Manage enquiries, resolve service requests and maintain accurate records and data.
- Negotiate with providers to secure best value, particularly for spot placements.
- Contribute intelligence that helps identify gaps in provision and informs commissioning activity.
- Work collaboratively with Contracts and Quality Teams, sharing feedback on service delivery.
What we’re looking for
You’ll have a Level 3 qualification in a relevant subject (such as business administration) or significant administrative experience, alongside a strong commitment to customer‑focused service delivery. Critically, you will:
- Be experienced in organising and prioritising a varied workload under pressure.
- Be comfortable handling confidential and sensitive information.
- Have strong IT skills, including databases and Microsoft Office applications.
- Communicate clearly and professionally, both verbally and in writing.
- Demonstrate accuracy, attention to detail and sound problem‑solving skills.
- Be resilient, able to respond calmly and effectively to challenging situations.
- Build positive working relationships with a wide range of stakeholders.
Experience within Adult Social Care or a brokerage setting is desirable but not essential.
Why work for us
We’re committed to excellence, simplicity, trust and working together. You’ll be supported by colleagues who understand the realities of the work and encouraged to take ownership of your development and wellbeing. Hybrid working, structured support and opportunities to learn are part of how we help our people succeed in demanding roles like this. We also encourage good work‑life balance by offering flexible working and a wide range of wellbeing benefits, including staff discounts and access to the Local Government Pension Scheme.
Equal Opportunities
Solihull Council is a proud Equal Opportunities Employer and celebrates diversity. We are committed to creating an inclusive environment for all employees. Our responsibility for safeguarding and promoting the welfare of those at risk remains a core commitment.
Brokerage Officer employer: Solihull Metropolitan Borough Council
Solihull Council is an excellent employer that prioritises the wellbeing and professional growth of its employees. With a strong commitment to work-life balance, flexible working options, and a supportive team environment, you will find yourself in a role that not only challenges you but also allows you to make a meaningful impact in the community. The council values diversity and inclusion, ensuring that all employees feel valued and empowered in their roles.
Contact Details:
Solihull Metropolitan Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Brokerage Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Solihull Metropolitan Borough Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Solihull Metropolitan Borough Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Solihull Metropolitan Borough Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Solihull Metropolitan Borough Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Brokerage Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Solihull Metropolitan Borough Council:Before hitting send, make sure to tailor your application specifically to Solihull Metropolitan Borough Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Solihull Metropolitan Borough Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
