At a Glance
- Tasks: Assist with ticket sales and provide top-notch customer service at our vibrant arts venue.
- Company: The Core, a lively arts venue in the heart of Solihull.
- Benefits: Competitive pay, flexible hours, and access to great staff perks.
- Other info: Flexible shifts including weekends and evenings, with opportunities for growth.
- Why this job: Join a creative environment and be part of exciting events and performances.
- Qualifications: Customer service skills and IT literacy; passion for the arts is a plus.
The predicted salary is between 24796 - 24796 £ per year.
The Core is a thriving and successful multi-purpose arts venue in the heart of Solihull town centre, located in Theatre Square adjacent to Touchwood and comprising the main 336-seater Theatre, smaller multi-use Studio, Café Bar and The Courtyard Gallery exhibition space. We are currently recruiting for Box Office Assistants who can work flexibly to support business needs and the seasonal opening demands of the venue. The hours of work will require you to work weekends, evenings and bank holidays.
The busy venue hosts a wide variety of shows and events throughout the year including music, drama, comedy, film and dance, as well as a popular annual pantomime. The Core also holds regular art exhibitions and runs a programme of daytime and evening classes and courses. The Encore Café Bar serves hot and cold lunches with a fully stocked bar with a catering function for events and conferences. The Box Office, located within the main foyer, is the frontline for the venue for ticket sales and information on all performances, events and activities at The Core.
Key Responsibilities- Support business needs and seasonal opening demands of the venue.
- Work flexibly, including weekends, evenings and bank holidays.
- Provide high standards of service at the Box Office, assisting with ticket sales, information and cash handling.
- Attend training days (3–4 days) for full training.
- IT literate with knowledge of cash handling.
- Excellent customer service skills, preferably in a public service – arts/leisure environment.
- Interest in the Arts is preferable but not essential.
- £24,796 pro rata per annum (£12.85 per hour) pay award pending.
- Competitive salary, flexible working options, attractive staff benefits and access to the Local Government Pension Scheme.
Location: The Core, Solihull.
Closing date: 07/06/2026.
Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.
Box Office Associate - Flexible Hours at Arts Venue employer: Solihull Metropolitan Borough Council
The Core is an exceptional employer, offering a vibrant work environment in the heart of Solihull, where creativity and community engagement thrive. With flexible working hours, competitive pay, and access to attractive staff benefits, employees are encouraged to grow and develop their skills in a supportive atmosphere that celebrates diversity and inclusivity. Join us at The Core, where your passion for the arts can flourish while contributing to a dynamic venue that hosts a variety of exciting events throughout the year.
Contact Details:
Solihull Metropolitan Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Associate - Flexible Hours at Arts Venue
✨Tip Number 1
Get to know the venue! Familiarise yourself with The Core and its events. This way, when you chat with potential employers, you can show your genuine interest and knowledge about what they do.
✨Tip Number 2
Network like a pro! Attend events at The Core or similar venues. Meeting people in person can lead to opportunities that aren’t advertised. Plus, it’s a great way to showcase your enthusiasm for the arts!
✨Tip Number 3
Be flexible and ready to adapt! Since the job requires working weekends and evenings, highlight your availability during interviews. Show them you’re the go-to person for those busy times!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Box Office Associate - Flexible Hours at Arts Venue
Some tips for your application 🫡
Show Your Passion for the Arts:When you're writing your application, let your love for the arts shine through! Mention any experiences or interests you have that relate to the vibrant world of theatre, music, and exhibitions. We want to see that you're excited about being part of our community at The Core.
Highlight Your Customer Service Skills:As a Box Office Associate, you'll be the face of The Core, so it's crucial to showcase your customer service skills. Share examples from previous jobs where you've provided excellent service, especially in busy environments. We value friendly and helpful team members!
Be Flexible and Ready to Adapt:Since the role requires working flexible hours, including weekends and bank holidays, make sure to mention your availability in your application. We appreciate candidates who are adaptable and ready to jump in when needed, so let us know how you can fit into our schedule.
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It's the best way to ensure we see your application and can consider you for this exciting opportunity at The Core!
How to prepare for a job interview at Solihull Metropolitan Borough Council
✨Know Your Venue
Before the interview, take some time to research The Core and its offerings. Familiarise yourself with the types of events they host, from music to drama and art exhibitions. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Box Office Associate, excellent customer service is key. Prepare examples from your past experiences where you provided outstanding service, especially in busy environments. Highlight how you handled difficult situations or went above and beyond for customers.
✨Flexibility is Key
Since the role requires working flexible hours, be ready to discuss your availability. Mention any previous experience working evenings, weekends, or holidays, and express your willingness to adapt to the venue's needs. This will demonstrate your commitment to the job.
✨Prepare for Cash Handling Questions
Given the importance of cash handling in this role, brush up on your knowledge of basic cash management practices. Be prepared to answer questions about how you would handle cash transactions and ensure accuracy, as well as how you would deal with discrepancies if they arise.
