At a Glance
- Tasks: Assist with ticket sales and provide top-notch customer service at the Box Office.
- Company: The Core, a vibrant arts venue in Solihull, hosting diverse events.
- Benefits: Competitive pay, flexible hours, and access to great staff perks.
- Other info: Flexible shifts including weekends and evenings, with training provided.
- Why this job: Join a creative environment and be part of exciting shows and events.
- Qualifications: Customer service skills and IT literacy; arts interest is a plus.
The predicted salary is between 24000 - 25000 € per year.
The Core is a thriving and successful multi-purpose arts venue in the heart of Solihull town centre, located in Theatre Square adjacent to Touchwood and comprising the main 336-seater Theatre, smaller multi-use Studio, Café Bar and The Courtyard Gallery exhibition space. We are currently recruiting for Box Office Assistants who can work flexibly to support business needs and the seasonal opening demands of the venue. The hours of work will require you to work weekends, evenings and bank holidays.
The busy venue hosts a wide variety of shows and events throughout the year including music, drama, comedy, film and dance, as well as a popular annual pantomime. The Core also holds regular art exhibitions and runs a programme of daytime and evening classes and courses. The Encore Café Bar serves hot and cold lunches with a fully stocked bar with a catering function for events and conferences.
The Box Office, located within the main foyer, is the frontline for the venue for ticket sales and information on all performances, events and activities at The Core.
Key Responsibilities- Support business needs and seasonal opening demands of the venue.
- Work flexibly, including weekends, evenings and bank holidays.
- Provide high standards of service at the Box Office, assisting with ticket sales, information and cash handling.
- Attend training days (3–4 days) for full training.
- IT literate with knowledge of cash handling.
- Excellent customer service skills, preferably in a public service – arts/leisure environment.
- Interest in the Arts is preferable but not essential.
- £24,796 pro rata per annum (£12.85 per hour) pay award pending.
- Competitive salary, flexible working options, attractive staff benefits and access to the Local Government Pension Scheme.
Location: The Core, Solihull.
Closing date: 07/06/2026.
Contact: Richard Przyrodzki – Marketing Manager – richard.przyrodzki@solihull.gov.uk.
Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.
Box Office Assistant (Casual) employer: Solihull Metropolitan Borough Council
The Core in Solihull is an exceptional employer, offering a vibrant work environment within a multi-purpose arts venue that celebrates creativity and community engagement. Employees benefit from flexible working options, competitive pay, and access to the Local Government Pension Scheme, alongside opportunities for personal growth through training and involvement in diverse events. With a commitment to inclusivity and employee welfare, The Core fosters a supportive culture that values each team member's contribution to the arts.
Contact Detail:
Solihull Metropolitan Borough Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Assistant (Casual)
✨Tip Number 1
Get to know the venue! Familiarise yourself with The Core and its events. This way, when you chat with potential employers, you can show your genuine interest and knowledge about what they do.
✨Tip Number 2
Network like a pro! Attend events at The Core or similar venues. Meeting people in person can lead to opportunities that aren’t advertised. Plus, it’s a great way to showcase your enthusiasm for the arts!
✨Tip Number 3
Be flexible and ready to adapt! Since the role requires working weekends and evenings, highlight your availability during interviews. Show them you’re the go-to person for those busy shifts!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Box Office Assistant (Casual)
Some tips for your application 🫡
Show Your Passion for the Arts:When you're writing your application, let your love for the arts shine through! Mention any experiences or interests you have that relate to music, drama, or any other performances. We want to see that you're excited about being part of The Core!
Highlight Your Customer Service Skills:Since you'll be at the frontline of ticket sales and customer interactions, make sure to showcase your excellent customer service skills. Share examples from previous jobs or experiences where you provided top-notch service, especially in busy environments.
Flexibility is Key:We need Box Office Assistants who can work weekends, evenings, and bank holidays. In your application, emphasise your availability and willingness to adapt to the venue's needs. This will show us that you're ready to jump in whenever required!
Apply Through Our Website:Don't forget to submit your application through our website! It's the easiest way for us to receive your details and get you into the process. Plus, it shows you're keen on joining our team at The Core!
How to prepare for a job interview at Solihull Metropolitan Borough Council
✨Know Your Venue
Before the interview, take some time to research The Core and its offerings. Familiarise yourself with the types of events they host, from music to drama and art exhibitions. This knowledge will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Box Office Assistant, excellent customer service is key. Think of examples from your past experiences where you provided outstanding service, especially in busy or challenging situations. Be ready to discuss how you would handle difficult customers or high-pressure scenarios.
✨Flexibility is Key
Since the job requires working weekends, evenings, and bank holidays, be prepared to discuss your availability. Highlight your willingness to adapt to the venue's needs and share any previous experiences where you successfully managed a flexible work schedule.
✨Prepare for Cash Handling Questions
Given the importance of cash handling in this role, brush up on your basic maths and cash management skills. Be ready to explain your experience with cash transactions and how you ensure accuracy and security when handling money.
