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- Tasks: Ensure accurate administration of Housing Benefit and Local Council Tax Reduction.
- Company: Join Solihull Council's friendly and supportive Benefits Team.
- Benefits: Flexible working options, generous leave, and access to training.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in Benefits, strong analytical skills, and attention to detail.
- Other info: Hybrid working with opportunities for career growth and support.
The predicted salary is between 36000 - 60000 £ per year.
Our Benefits Team has an exciting opportunity for an experienced Benefits professional with strong technical skills, particularly in appeals, quality checking, supported exempt accommodation assessment, and subsidy work. As our Appeals, Quality & Technical Officer, you will play a critical role in ensuring high-quality, accurate and compliant administration of Housing Benefit and Local Council Tax Reduction. You will also support the wider team in improving processes, developing knowledge and delivering excellent customer service.
We’re looking for someone with:
- Recent experience working in a Benefits environment and managing complex cases.
- Detailed knowledge of Housing Benefit legislation (including Supported Exempt Accommodation) and Local Council Tax Reduction.
- Experience in accuracy checking, performance monitoring and working to targets.
- Excellent analytical skills, accuracy and attention to detail.
- The ability to work in a high-pressure environment, manage priorities and make sound independent decisions.
- GCSE Maths and English A*-C / 4–9 (or equivalent) or will be able to demonstrate an equivalent level of numeracy and literacy skills.
This is an essential car user post. Reasonable adjustments will be considered for disabled applicants.
As an employee Solihull Council offers you:
- A friendly working environment with a range of flexible and agile working options including flexi leave. The role will be on a hybrid basis and include a combination of office and home-based working.
- Generous annual leave entitlements.
- Family and carer friendly policies.
- Opportunities for training and development.
- Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service.
- Access to the Local Government Pension Scheme.
- Employee benefits including a staff discount card.
Whilst your geographical location isn’t important, you will need to be able to commute to our offices in Solihull as required in order to fulfil the needs of the service. If you enjoy a high paced working environment, have a passion for delivering high quality customer service and have expertise and skills within a Benefits environment, we would love to hear from you.
Benefits Technical Officer - Income & Awards Team in Birmingham employer: Solihull Metropolitan Borough Council
Contact Detail:
Solihull Metropolitan Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefits Technical Officer - Income & Awards Team in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the Benefits field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of Housing Benefit legislation and be ready to discuss your experience with complex cases. We want you to shine and show them why you're the best fit for the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable talking about your skills and experiences. This will help you articulate your value when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Benefits Technical Officer - Income & Awards Team in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in benefits and technical skills. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've managed complex cases or improved processes in your previous roles. We love to see measurable outcomes!
Attention to Detail is Key: Given the nature of the role, accuracy is crucial. Double-check your application for any typos or errors before submitting. A polished application reflects your attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Solihull Metropolitan Borough Council
✨Know Your Legislation
Make sure you brush up on your knowledge of Housing Benefit legislation and Local Council Tax Reduction. Being able to discuss specific cases or recent changes in the law will show that you're not just familiar with the basics, but that you’re genuinely engaged with the field.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical skills and attention to detail. Think of situations where you had to check accuracy or monitor performance. This will demonstrate your ability to manage complex cases effectively.
✨Practice Under Pressure
Since the role involves working in a high-pressure environment, consider doing mock interviews or practice scenarios that simulate this. This will help you articulate your thought process and decision-making skills when under stress.
✨Emphasise Customer Service
Be ready to discuss how you’ve delivered excellent customer service in previous roles. Share specific examples where you went above and beyond to assist clients, as this aligns perfectly with the team's focus on improving processes and delivering quality service.