At a Glance
- Tasks: Provide vital admin support in a compassionate bereavement services team.
- Company: Join a dedicated team supporting a diverse community in Solihull.
- Benefits: Generous leave, flexible hours, and access to employee support programmes.
- Other info: Friendly team environment with opportunities for personal growth.
- Why this job: Make a meaningful impact while helping others during difficult times.
- Qualifications: Level 3 qualification or relevant experience in administration required.
The predicted salary is between 24000 - 28000 £ per year.
We are seeking a compassionate and organised Administration Officer to join our dedicated Bereavement Services team. Solihull's Bereavement Services play a vital role in supporting our diverse, multi-cultural community by providing burial and cremation services for people of all faiths and none. Our services are delivered across Robin Hood Cemetery and Crematorium, Woodlands Cemetery and Crematorium, and Widney Manor Cemetery.
As an Administration Officer, you will provide comprehensive clerical and administrative support to the service, contributing to both its day‑to‑day delivery and its future development. Acting as a first point of contact, you will communicate professionally and sensitively with Funeral Directors, Stonemasons and bereaved members of the public, both face‑to‑face and via telephone and written correspondence. The role involves handling highly confidential and sensitive information, accurately inputting cremation and burial data, and maintaining statutory and legal records to a high standard. This is a demanding but rewarding role where attention to detail, empathy and professionalism are essential.
Job Responsibilities
- Level 3 qualification in a relevant subject (e.g. Administration) or significant, relevant administrative experience
- The ability to deal sensitively with all aspects of Bereavement, maintaining confidentiality at all times.
- High levels of computer literacy with excellent keyboard skills
- Clear and effective verbal and written communication skills
- The ability to produce accurate, high‑quality work under pressure
- Strong organisational skills with the ability to prioritise workloads and meet competing deadlines.
- The ability to work independently and use your own initiative.
In return, you will join a small, friendly and supportive team committed to continuously shaping and improving Bereavement Services for current and future service users. This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
Benefits
- Generous annual leave entitlements with the opportunity to purchase up to 10‑days additional leave per year
- A flexitime scheme
- Access to our Employee Assistance Programme – a 24‑hour independent, free and confidential advice and support service
- Family and carer friendly policies
- Access to the Local Government Pension Scheme
- Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme.
Bereavement Admin Officer — Flexible Hours & Benefits employer: Solihull Metropolitan Borough Council
Join our compassionate Bereavement Services team in Solihull, where we pride ourselves on supporting a diverse community with sensitivity and professionalism. As an Administration Officer, you will benefit from flexible hours, generous annual leave, and a supportive work culture that prioritises employee well-being and growth. With access to the Local Government Pension Scheme and various employee benefits, this role offers a meaningful opportunity to make a difference while enjoying a fulfilling work-life balance.
Contact Details:
Solihull Metropolitan Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bereavement Admin Officer — Flexible Hours & Benefits
✨Tip Number 1
Network like a pro! Reach out to people in the bereavement services field, attend relevant events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to bereavement services. Think about how you would handle sensitive situations and be ready to share your experiences. We want to see your empathy and professionalism shine through!
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed workloads and prioritised tasks in previous roles. This will demonstrate that you're ready to handle the demands of the Administration Officer position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our dedicated team at Bereavement Services.
We think you need these skills to ace Bereavement Admin Officer — Flexible Hours & Benefits
Some tips for your application 🫡
Show Your Compassion:When writing your application, let your empathy shine through. This role is all about supporting people during tough times, so share any relevant experiences that highlight your compassionate nature.
Be Organised and Clear:Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. We want to see your organisational skills right from the start!
Highlight Your Experience:If you've got a Level 3 qualification in Administration or relevant experience, shout about it! Detail your previous roles and how they’ve prepared you for this position, especially in handling sensitive information.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this rewarding role.
How to prepare for a job interview at Solihull Metropolitan Borough Council
✨Show Your Compassion
In a role like this, empathy is key. Make sure to share examples from your past experiences where you've dealt with sensitive situations. This will show that you understand the importance of compassion in bereavement services.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage your workload and prioritise tasks. Bring up specific tools or methods you use to stay organised, especially under pressure. This will highlight your ability to handle the demands of the role.
✨Communicate Clearly
Since you'll be the first point of contact, practice your verbal and written communication skills. Consider role-playing common scenarios you might face, such as speaking with bereaved families or coordinating with funeral directors, to showcase your professionalism.
✨Know the Legalities
Familiarise yourself with the statutory and legal records relevant to the role. Being able to discuss these confidently will demonstrate your attention to detail and readiness to maintain high standards in handling sensitive information.
