At a Glance
- Tasks: Join our Income and Awards Team as an Apprentice, supporting admin and system processes.
- Company: Solihull Council, committed to safeguarding and promoting welfare.
- Benefits: Flexible working, generous leave, training opportunities, and employee support services.
- Other info: Hybrid working model with opportunities for career growth and development.
- Why this job: Gain hands-on experience in a dynamic environment while making a real difference.
- Qualifications: GCSE Maths and English A*-C or equivalent, with strong communication skills.
The predicted salary is between 29727 - 36333 £ per year.
We have an exciting opportunity for someone to join our highly regarded Income and Awards Team as an Apprentice. Working within this dynamic environment you will contribute to the Service Support & Development Team, who provide a first-class administration service for the Teams responsible for processing of Council Tax, Business Rates, Sundry Income, Council Tax Reduction, Housing Benefit and Adult Social Care Financial Assessments.
You will need GCSE's Maths and English grades A*-C or 4-9 (or equivalent Level 2 qualifications) and will be able to demonstrate an equivalent level of numeracy and literacy skills. Great communication skills and accuracy and attention to detail are also essential.
Working closely with other teams within Income and Awards, you will be able to develop your knowledge and expertise in a broad range of processes. As you develop in this role you will:
- Support the efficient running of all Income & Awards systems, including timely production of outputs and distribution of reports.
- Support the various transformation projects within Income & Awards, focusing on admin and/or system testing.
- Ensure all your key work items are completed on time with particular attention to accuracy and attention to detail.
- Reconcile key council systems to ensure robust controls are met.
- Maintain a strong customer focus, at all times.
The team’s official base is in our central Solihull offices; however we are currently working on a hybrid basis, which may include a combination of office and home-based working. The specifics of this can be discussed with the successful candidate and as such, we can be flexible regarding geographical location. However, you will be required to attend the central Solihull offices periodically for meetings/training etc.
We also offer:
- A friendly working environment with a range of flexible and agile working options including flexi leave up to 24 days per year.
- Generous annual leave entitlements.
- Family and carer friendly policies.
- Opportunities for training and development.
- Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service.
- Access to the Local Government Pension Scheme.
- Employee benefits including a staff discount card.
Please note we do not accept CVs. If you have a specific question or require further information regarding this post, please contact Malcolm Adkins, Service Support & Development Manager, via email: Malcolm.adkins@solihull.gov.uk
Closing date: Tuesday 18 August 2026
Interview Date: Wednesday 2 September 2026
This post requires a Baseline personnel security (BPS) check. Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.
Apprentice Admin Systems Support Officer employer: Solihull Metropolitan Borough Council
Solihull Metropolitan Borough Council is an excellent employer, offering a supportive work culture that prioritises the development of its staff. As a Child-Specific Teaching Assistant at Widney Junior School, you will have the opportunity to make a meaningful impact on a child's life while benefiting from ongoing training and professional growth in a collaborative environment. Located in a vibrant community, this role provides unique advantages such as access to local resources and a strong network of educational professionals dedicated to inclusive education.
Contact Details:
Solihull Metropolitan Borough Council Recruitment Team
