At a Glance
- Tasks: Support individuals and families facing homelessness with personalised advice and assistance.
- Company: Join Solihull Community Housing, a diverse and inclusive employer.
- Benefits: Full-time permanent role with opportunities for professional growth.
- Other info: Be part of a supportive team dedicated to helping vulnerable communities.
- Why this job: Make a real difference in people's lives while tackling housing challenges.
- Qualifications: Experience in customer service and knowledge of housing legislation required.
The predicted salary is between 27000 - 33000 £ per year.
We are seeking a Housing Options Officer to join our homeless service at SCH, to deliver an efficient, high-quality, and customer focused Housing Options service, supporting individuals and families experiencing or at risk of homelessness. This is a key role in our Housing Options Team that will manage homeless cases from initial contact to conclusion and determine and apply legislative requirements under the Homeless Reduction Act 2017.
You will complete assessment of housing needs, provide personalised advice and assistance, and help where required to secure both temporary and permanent accommodation. You will be integral in our homeless prevention and relief efforts ensuring clients receive the guidance and resources necessary to overcome housing challenges.
You will have strong investigative and critical thinking skills, with the ability to gather evidence, verify information and make timely defensible decisions. You will need to be able to complete case management and build relationships with vulnerable service users.
We are looking for someone who is experienced in a fast paced high demand front line customer service environment, preferably in a Homelessness or Housing Options Service, who has a thorough understanding of tenancy rights, the Homelessness Reduction Act 2017 and the Domestic Abuse Act 2021, and who offers a strong commitment to the delivery of an excellent Housing Options service.
If you are a confident communicator and skilled at handling difficult conversations and de-escalating conflict or confrontation with people in crisis, this may be the opportunity for you.
Solihull Community Housing is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit. Solihull Community Housing is committed to safeguarding and protecting children, young people and adults at risk and to promoting their welfare and requires all employees and volunteers share this commitment.
Housing Options Officer employer: Solihull Community Housing
Solihull Community Housing is an excellent employer, dedicated to fostering a supportive and collaborative work environment where employees can thrive. With competitive salaries, flexible working arrangements, and a strong focus on professional development, we empower our team members to make a meaningful impact in ensuring safe and compliant homes for our community. Join us to be part of a diverse organisation that values innovation and commitment to excellence in service delivery.
Contact Details:
Solihull Community Housing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Options Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Solihull Community Housing.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Solihull Community Housing!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Solihull Community Housing, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Solihull Community Housing or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing Options Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Solihull Community Housing:Before hitting send, make sure to tailor your application specifically to Solihull Community Housing! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Solihull Community Housing
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
