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- Tasks: Teach and inspire students in Customer Service, preparing lessons and marking assignments.
- Company: Join Solihull College & University Centre, a vibrant institution dedicated to inclusive education.
- Benefits: Earn £28.93 per hour with flexible part-time hours and a supportive work environment.
- Why this job: Make a real impact by helping learners build confidence and skills in customer service.
- Qualifications: Must have Level 2 and Level 3 qualifications in Customer Service and recent industry experience.
- Other info: Attend our recruitment evening on 04 June 2025 to learn more about this exciting opportunity.
Part Time – Hourly Paid £28.93 per hour (to include preparation and marking). We are seeking experienced professionals in Customer Service to join our teaching team as Hourly Paid Lecturers. Applicants should hold Level 2 and Level 3 qualifications in Customer Service, along with recent industry experience. Our programmes are delivered in modern, well-equipped facilities using the latest tools and resources to create a high-quality learning environment.
Ideally, candidates will have recent teaching experience and hold, or be working towards, a recognised teaching and assessor qualification. If you are passionate about delivering excellent customer service and supporting learners to develop their skills and confidence, we would be delighted to hear from you.
The College is committed to fostering an inclusive and diverse community and welcomes applications from individuals across all sectors. We aim to reflect the diversity of our student population in our staff profile, ensuring that we provide the best possible experience and environment for our learners. Our goal is to create a vibrant, supportive, and inclusive workplace where all staff can thrive.
Please note if you are selected for the next stage in the process, you will be required to attend the College’s premises, unless exceptional circumstances apply. Solihull College & University Centre is committed to ensuring a safe environment for all students and expects all staff to engage fully with this commitment.
Recruitment Evening – 04 June 2025 17:00 – 19:00. Solihull College & University Centre is set to hold a staff recruitment evening on Wednesday 04 June 2025 between 17.00 - 19.00, at our Blossomfield Campus, Blossomfield Road, Solihull, B91 1SB. For more information, please visit our jobs page.
Lecturer Customer Services employer: Solihull College & University Centre
Contact Detail:
Solihull College & University Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lecturer Customer Services
✨Tip Number 1
Make sure to attend the recruitment evening on 04 June 2025. This is a great opportunity to meet the hiring team, learn more about the role, and showcase your passion for customer service in person.
✨Tip Number 2
Network with current or former lecturers in customer service. They can provide insights into the teaching environment and may even offer tips on how to stand out during the selection process.
✨Tip Number 3
Familiarise yourself with the latest trends and tools in customer service education. Being knowledgeable about current practices will demonstrate your commitment to providing high-quality learning experiences.
✨Tip Number 4
Prepare to discuss your teaching philosophy and how you would engage students in the classroom. Highlighting your approach to fostering an inclusive and supportive learning environment will resonate well with the college's values.
We think you need these skills to ace Lecturer Customer Services
Some tips for your application 🫡
Highlight Relevant Qualifications: Make sure to clearly state your Level 2 and Level 3 qualifications in Customer Service. Mention any additional certifications or training that may enhance your application.
Showcase Industry Experience: Detail your recent industry experience in customer service. Use specific examples to demonstrate how this experience has prepared you for a teaching role.
Emphasise Teaching Skills: If you have teaching experience, highlight it! Discuss any recognised teaching or assessor qualifications you hold or are working towards, as this is crucial for the role.
Express Passion for Education: In your application, convey your enthusiasm for delivering excellent customer service education. Share your commitment to supporting learners and fostering an inclusive environment.
How to prepare for a job interview at Solihull College & University Centre
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you excelled, focusing on how you handled challenging situations and improved customer satisfaction.
✨Demonstrate Teaching Passion
Express your enthusiasm for teaching and supporting learners. Share any relevant teaching experiences or methods you've used to engage students and enhance their learning experience.
✨Familiarise Yourself with the College's Values
Research Solihull College & University Centre's commitment to inclusivity and diversity. Be ready to discuss how you can contribute to creating a supportive environment for all students.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask during the interview. This shows your interest in the role and helps you understand the college's expectations and culture better.
