At a Glance
- Tasks: Coordinate patient appointments and maintain effective communication with healthcare professionals.
- Company: Join a dedicated healthcare team focused on patient care and service efficiency.
- Benefits: Flexible hours, competitive pay, and opportunities for personal development.
- Other info: Dynamic role with opportunities to travel across Solihull and grow your career.
- Why this job: Make a real difference in patients' lives while gaining valuable administrative experience.
- Qualifications: Good general education and experience in public sector administration required.
The predicted salary is between 25000 - 30000 £ per year.
The role is pivotal in ensuring patients are seen in the right place and at the right time, with the hubs where services are provided operating effectively and efficiently. The manager will work across the entire SoliHealth service footprint while being based at the main hub.
Main responsibilities:
- Coordinate and schedule pre‑booked and same‑day appointments for SoliHealth services (including the Solihull Locality Hub, Solihull Community Skin Service and LARC service).
- Maintain regular direct and indirect contact with patients, carers and relatives.
- Liaise with external agencies and services such as hospitals, GP surgeries and medical secretaries, Health Visitors, District Nurses, and pharmacies.
- Answer telephone calls on behalf of the team, handle patient enquiries politely and efficiently, and resolve issues where appropriate.
- Make own administrative decisions as appropriate.
- Register new patients onto the TPP SystmOne system, ensuring all referrals, results and clinical correspondence are scanned and recorded on time.
- Arrange timely appointments and follow‑up appointments with the appropriate health professional as directed.
- Prioritise own workload daily, assessing and judging tasks to meet deadlines.
- Provide and receive complex information on a daily basis, exercising initiative and judgement based on experience when dealing with clinical and non‑clinical enquiries.
- Support compliance with CQC and other statutory registration requirements.
- Travel to SoliHealth locations across Solihull as required.
- Carry out any other duties required to support organisational delivery.
Governance & Compliance:
- Support work required for compliance with CQC and other statutory registration requirements.
- Meets all applicable health and safety, infection prevention and control, safeguarding, and information management and technology policies.
- Participate in mandatory training on safeguarding children and adults and report any concerns.
- Participate in annual individual performance reviews and maintain a record of personal and professional development.
Person specification:
- Education: Good general education (e.g., GCSE/NVQ equivalent Maths and English) and excellent numeracy skills.
- Knowledge: Detailed knowledge of Microsoft Office (Word, Excel, Outlook) and the TPP SystmOne clinical system.
- Experience: Minimum 2 years in a similar public sector administrative role, experience dealing with confidential information, and maintaining office systems.
- Personal qualities: Excellent time‑management and prioritisation skills, confident dealing with people at all levels, self‑motivated, enthusiastic and approachable.
- Practical circumstances: Ability to travel to multiple sites when required, willingness to undertake DBS checks, and a UK driving licence.
Equality and Diversity: The organisation is committed to promoting equal opportunities to achieve equity of access, experience and outcomes, and to recognising and valuing people’s differences. This applies to all activities as a service provider and as an employer.
Confidentiality: Staff are required to protect patients’ confidential information and shall not disclose it to unauthorised persons. All sensitive data must be handled in accordance with SoliHealth policies and relevant legislation.
Disclosure and Barring Service Check: Due to the Rehabilitation of Offenders Act (Exceptions Order) 1975, a submission for Disclosure and Barring Service (DBS) checks will be required.
Administrator employer: Solihealth Limited
SoliHealth is an exceptional employer that prioritises the well-being of both its patients and staff, fostering a supportive work culture where every team member plays a vital role in delivering healthcare services. With flexible working hours and opportunities for professional development, employees can thrive in their roles while contributing to meaningful patient care across Solihull. The organisation's commitment to equality and diversity ensures a welcoming environment for all, making it an ideal place for those seeking a rewarding career in healthcare administration.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for an Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to administrative roles. Think about how your experience aligns with the responsibilities listed in the job description, like scheduling appointments and handling patient enquiries. Confidence is key!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Office and the TPP SystmOne system if you haven't already. Being able to demonstrate your proficiency during interviews can really set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our organisation.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administrator role. Highlight your experience in public sector administration and any relevant skills, like using Microsoft Office and TPP SystmOne. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:As an Administrator, you'll be dealing with patients and external agencies. Make sure to demonstrate your excellent communication skills in your application. We want to know how you handle enquiries and resolve issues effectively!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Solihealth Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Administrator position. Familiarise yourself with the key tasks like scheduling appointments and liaising with external agencies. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an Administrator, you'll be dealing with patients and various healthcare professionals. Prepare examples of how you've effectively communicated in previous roles. Think about times when you resolved issues or handled complex information, as this will highlight your ability to manage enquiries politely and efficiently.
✨Demonstrate Your Tech Savviness
Since the job requires knowledge of Microsoft Office and the TPP SystmOne system, brush up on these tools before your interview. Be ready to discuss your experience with them and how you've used technology to improve efficiency in your past roles. This will show that you're prepared to hit the ground running.
✨Prioritisation is Key
The role involves managing multiple tasks and deadlines. Prepare to discuss how you prioritise your workload and make decisions under pressure. Share specific examples from your previous experience where you successfully managed competing demands, as this will demonstrate your time-management skills and ability to work independently.
