Details
Vacancy No: VN976
Job Title: Application Support Analyst
Location: Milton Keynes
Applications Close Date: 12 Nov 2026
Role and Responsibilities
As an Application Support Analyst, you will:
- Serve as the first point of contact for all internal and external incidents and service requests.
- Log support requests, allocate and prioritise them through Solifi’s incident management and service fulfilment processes.
- Act as the SME between the customer and internal service teams, taking ownership and driving tickets to resolution.
- Triage, troubleshoot, and problem‑solve any issues to meet client needs, gathering functional requirements and resolving business functionality issues.
- Communicate effectively with stakeholders and maintain transparency to improve client satisfaction.
About You
- At least 2–3 years of experience in an IT Service Desk or Application Support environment.
- Excellent written and verbal communication skills.
- Experience with incident management (ITIL V3 qualification desirable but not essential).
- Ability to take ownership and be responsible for actions.
- Preferably German speaker (advantage).
- Desirable: experience in finance or banking industry.
Desired Traits
- Excellent communicator.
- Analytical thinker with problem‑solving skills.
- Relationship builder, treats customer problems as own.
- Compassionate, collaborative and optimistic.
- Proactive focus on products, procedures, processes.
Benefits
Private medical insurance, auto enrolment pension scheme, cycle‑to‑work scheme, group life and income protection insurance, free on‑site parking (Milton Keynes office only), 23 days holiday (lengthens with service), option to buy more holiday, employee referral scheme (earn up to £2,500), discounted eye tests and glasses, professional qualification support, social events.
