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For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot hardware/software issues.
- Company: Join Solifi, a leader in financial technology innovation.
- Benefits: Enjoy private medical insurance, pension scheme, and generous holiday options.
- Why this job: Kickstart your IT career with hands-on experience in a dynamic team.
- Qualifications: Basic IT knowledge and a customer-first attitude are essential.
- Other info: Great growth opportunities and a vibrant workplace culture await you.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Vacancy Name IT Help Desk Administrator
Vacancy No VN779
Job Title IT Help Desk Administrator
Work Location City Milton Keynes
About Solifi Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential.
About The Team The Global Corporate IT team maintain the internal IT Systems and Infrastructure such as Datacenters, Networks, End User Computing and Collaboration tools as well as Security Operations and Directory Services. Our aim is to provide an excellent end user experience for our internal customers, providing them secure and robust systems that allow then to focus on their Solifi objectives and deliverables.
About the Position We are looking for a proactive and customer-oriented individual to join our IT support team as an Entry-Level Help Desk Technician. This is a great opportunity for someone starting their career in IT, offering hands-on experience and growth in a dynamic environment.
Role and Responsibilities
- Provide first-line technical support to internal users in-person and via phone, email, and remote tools.
- Troubleshoot hardware and software.
- Log and manage support tickets using Jira Service Management.
- Escalate unresolved issues to senior technicians or relevant departments.
- Assist with onboarding and offboarding processes, including device setup and account provisioning.
- Maintain documentation and update knowledge base articles.
- Attend the office once a week and on-demand to support physical device issues, maintain office equipment, and collaborate with the team.
About You
Basic understanding of Windows OS, Microsoft Office, and common IT tools. Strong communication and problem-solving skills. Ability to work independently and manage time effectively in a remote setting. A customer-first attitude with a willingness to learn. Relevant education or certifications (e.g., CompTIA A+, ITIL Foundation). As an Equal Opportunity Employer, we are committed to a diverse workforce. Solifi does not sponsor employment visa for this role. Candidate must be able to pass criminal and credit background check.
Preferred
Preferred Experience Level
- Less than 1 year
Preferred Education Level
- Vocational
Employment Basis
- Full Time
Benefits
- Private medical insurance
- Auto enrolment pension scheme
- Cycle to work scheme
- Group Life Insurance
- Group Income Protection Insurance
- Free on-site parking (Milton Keynes office only)
- 23 days Holiday – lengthens with service
- Option to buy more holiday
- Generous Employee Referral Scheme – Earn up to £2,500!
- Discounted eye tests & glasses
- Help towards professional association subscriptions
- Various companywide social events
- Support with professional qualifications
Applications Close Date 02 Mar 2026
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IT Help Desk Administrator employer: Solifi
Contact Detail:
Solifi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Help Desk Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT Help Desk questions and practice your responses. Show off your problem-solving skills and customer-first attitude – that’s what they’re looking for!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of a company that values growth and development in the IT field.
We think you need these skills to ace IT Help Desk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Help Desk Administrator role. Highlight any relevant experience or skills, especially those related to customer support and technical troubleshooting. We want to see how you can fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you're excited about joining Solifi and how your background aligns with our mission. Let us know what makes you tick!
Show Off Your Skills: In your application, don’t forget to mention your understanding of Windows OS, Microsoft Office, and any IT tools you’ve used. We love seeing candidates who are proactive and eager to learn, so make sure to highlight your problem-solving skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Solifi
✨Know Your Tech Basics
Make sure you brush up on your understanding of Windows OS and Microsoft Office. Being able to discuss common IT tools confidently will show that you're ready to tackle the technical aspects of the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've solved technical issues in the past, even if they were minor. This will demonstrate your ability to troubleshoot effectively and think on your feet, which is crucial for an IT Help Desk Administrator.
✨Emphasise Your Customer-First Attitude
Since this role is all about providing excellent support, be ready to talk about times when you've gone above and beyond for a customer or colleague. Highlighting your proactive approach will resonate well with the interviewers.
✨Familiarise Yourself with Jira Service Management
If you have any experience with ticketing systems like Jira, mention it! If not, do a bit of research on how it works. Showing that you're eager to learn and adapt to their systems will set you apart from other candidates.
