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For Companies At a Glance
- Tasks: Own the customer journey and ensure they achieve maximum value from our products.
- Company: Join Solifi, a leader in financial technology innovation.
- Benefits: Enjoy private medical insurance, generous holiday, and professional development support.
- Why this job: Make a real impact by helping enterprise customers succeed with cutting-edge solutions.
- Qualifications: 5+ years in Customer Success or Enterprise Account Management, preferably in SaaS.
- Other info: Collaborate with global teams and enjoy a dynamic work environment.
The predicted salary is between 48000 - 72000 £ per year.
About Solifi
Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential.
About The Team
You will work cross-functionally with our global teams, being the key point of contact for the day-to-day operational health of our customers.
About the Position
The Customer Success Manager (CSM) owns the success of the end-to-end customer journey for assigned enterprise customers, ensuring they realize maximum value from Solifi’s products. This role acts as a trusted advisor, helping customers modernize, adopt new capabilities, and achieve the business outcomes they are seeking through Solifi solutions. The CSM plays a critical role in defining key customer outcomes and guiding customers through their journey to successfully adopt cloud-based products to achieve those outcomes. While this role does not own commercial renewals, it is directly accountable for customer health, reference ability, successful upgrades, and net revenue retention (NRR) through value realization and product adoption.
Role and Responsibilities
- Customer Journey & Outcome Ownership
- Own the end-to-end customer journey, from post-sales through ongoing value realization.
- Develop a deep understanding of each customer’s business objectives, desired outcomes, and success criteria.
- Create targeted success plans aligned to customer priorities.
- Ensure customers are realizing measurable value from Solifi products aligned to their goals.
- Cloud Adoption, Upgrades & Optimization
- Partner closely with services to lead customers through successful upgrades that align with their key business outcomes.
- Ensure customers are hitting key milestones along their journey using scorecards and playbooks.
- Partner with customers to plan and execute change management activities associated with upgrades or platform transitions.
- Drive adoption of Solifi best practices, workflows, and features to maximize product effectiveness.
- Identify and mitigate adoption risks, upgrade readiness issues, or customer friction points; pull in SMEs as needed to improve confidence and readiness.
- Customer Health & Engagement
- Monitor and manage customer health using leading indicators such as usage, engagement, sentiment, and outcome attainment.
- Proactively intervene on accounts showing risk or declining engagement.
- Ensure customers are positioned to be strong references through successful outcomes and positive experiences.
- Value Realization & Growth Enablement
- Translate customer goals into actionable success plans with milestones and measurable outcomes.
- Identify opportunities to expand customer value through increased product usage, additional capabilities, or services engagement.
- Partner with Sales/Account Management as needed to support customer growth resulting in improved Net Revenue Retention (NRR).
- Services & Change Enablement
- Manage basic Statements of Work (SOWs) that support customer adoption, upgrades, or optimization.
- Partner closely with Professional Services to align services delivery to customer outcomes.
- Ensure services engagements drive tangible improvements in customer effectiveness.
- Cross Functional Leadership
- Collaborate with Product, Support, Professional Services, and Sales / Account Management to deliver a cohesive customer experience.
- Advocate for customer needs internally, including feedback related to product enhancements or adoption challenges.
- Ensure expectations set during the sales process are successfully delivered post-sale.
- Insights, Reporting & Governance
- Lead regular customer check-ins, success reviews, and executive updates.
- Maintain accurate documentation of customer journeys, health status, and outcomes in CRM and CS systems.
- Surface insights and trends to leadership to inform customer strategy and product direction.
About You
- Required
- Bachelor’s degree in business, technology, management, or related field.
- 5+ years of Customer Success or Enterprise Account Management experience in SaaS organizations.
- Proven track record working with complex, enterprise customers with multiproduct implementations and cross-functional dependencies.
- Demonstrated experience improving NRR, GRR, and large-scale adoption outcomes.
- Strong background operating in a high growth SaaS environment with an enterprise customer base.
- Excellent executive level communication, relationship building, and presentation skills.
- Experience collaborating with Product, Engineering, Professional Services, Support, and Revenue teams.
- Strong program/project management skills, driving alignment across stakeholders.
- Experience supporting customers through cloud transformations or large-scale modernization programs.
Benefits
- Private medical insurance
- Auto enrolment pension scheme
- Cycle to work scheme
- Group Life Insurance
- Group Income Protection Insurance
- Free on-site parking (Milton Keynes office only)
- 23 days Holiday – lengthens with service
- Option to buy more holiday
- Generous Employee Referral Scheme – Earn up to £2,500!
- Discounted eye tests & glasses
- Help towards professional association subscriptions
- Various companywide social events
- Support with professional qualifications
Applications Close Date: 10 Sep 2026
Enterprise Customer Success Manager employer: Solifi
Contact Detail:
Solifi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Solifi on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Solifi's products inside out. Show how your experience aligns with their mission to reshape finance technology. We want to see that you can be a trusted advisor for their customers!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've helped customers achieve success in previous roles. This will demonstrate your ability to own the customer journey and drive value.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Enterprise Customer Success Manager role. Highlight your experience in SaaS and how it aligns with Solifi's mission to reshape finance technology.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've improved customer success metrics like NRR or GRR. We want to see the impact you've made in previous roles!
Be Authentic: Let your personality shine through in your application. We value genuine communication, so don’t hesitate to express your passion for customer success and technology.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Solifi
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding Solifi's products and how they align with customer success. Familiarise yourself with the specific challenges enterprise customers face in adopting cloud solutions and think about how you can help them achieve their goals.
✨Showcase Your Success Stories
Prepare to share concrete examples from your past experiences where you've successfully managed customer journeys or improved net revenue retention. Highlight specific metrics or outcomes that demonstrate your impact, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer friction points. Think through potential challenges you might face in the role and how you would address them, showcasing your proactive approach to customer health.
✨Engage with Cross-Functional Collaboration
Since the role involves working closely with various teams, be prepared to discuss how you've successfully collaborated with different departments in the past. Share examples of how you’ve advocated for customer needs and driven alignment across stakeholders to enhance the customer experience.