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For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot hardware/software issues.
- Company: Join Solifi, a leader in financial technology with a mission to reshape the industry.
- Benefits: Enjoy private medical insurance, pension scheme, and generous holiday options.
- Why this job: Kickstart your IT career with hands-on experience in a dynamic team environment.
- Qualifications: Basic IT knowledge, strong communication skills, and a customer-first attitude.
- Other info: Great growth opportunities and a supportive workplace culture.
The predicted salary is between 30000 - 42000 £ per year.
About Solifi
Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential.
About the Team
The Global Corporate IT team maintain the internal IT Systems and Infrastructure such as Datacenters, Networks, End User Computing and Collaboration tools as well as Security Operations and Directory Services. Our aim is to provide an excellent end user experience for our internal customers, providing them secure and robust systems that allow them to focus on their Solifi objectives and deliverables.
About the Position
We are looking for a proactive and customer-oriented individual to join our IT support team as an Entry-Level Help Desk Technician. This is a great opportunity for someone starting their career in IT, offering hands-on experience and growth in a dynamic environment.
Role and Responsibilities
- Provide first-line technical support to internal users in-person and via phone, email, and remote tools.
- Troubleshoot hardware and software.
- Log and manage support tickets using Jira Service Management.
- Escalate unresolved issues to senior technicians or relevant departments.
- Assist with onboarding and offboarding processes, including device setup and account provisioning.
- Maintain documentation and update knowledge base articles.
- Attend the office once a week and on-demand to support physical device issues, maintain office equipment, and collaborate with the team.
About You
- Basic understanding of Windows OS, Microsoft Office, and common IT tools.
- Strong communication and problem-solving skills.
- Ability to work independently and manage time effectively in a remote setting.
- A customer-first attitude with a willingness to learn.
- Relevant education or certifications (e.g., CompTIA A+, ITIL Foundation).
As an Equal Opportunity Employer, we are committed to a diverse workforce. Solifi does not sponsor employment visa for this role. Candidate must be able to pass criminal and credit background check.
Preferred Experience Level
Less than 1 year
Preferred Education Level
Vocational
Employment Basis
Full Time
Benefits
- Private medical insurance
- Auto enrolment pension scheme
- Cycle to work scheme
- Group Life Insurance
- Group Income Protection Insurance
- Free on-site parking (Milton Keynes office only)
- 23 days Holiday - lengthens with service
- Option to buy more holiday
- Generous Employee Referral Scheme - Earn up to £2,500!
- Discounted eye tests & glasses
- Help towards professional association subscriptions
- Various companywide social events
- Support with professional qualifications
Applications Close Date
02 Mar 2026
IT Help Desk Administrator employer: Solifi Group
Contact Detail:
Solifi Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Help Desk Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former classmates who work in IT. They might know of openings or can refer you directly, which gives you a leg up in the hiring process.
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for tech support at local charities or offer to help friends with their IT issues. This not only builds your skills but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for interviews by researching common IT support scenarios. Think about how you'd troubleshoot specific issues and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Solifi.
We think you need these skills to ace IT Help Desk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Help Desk Administrator role. Highlight any relevant coursework, projects, or certifications that show you're ready to dive into the tech world with us.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your customer-first attitude aligns with our mission at Solifi. Keep it concise but impactful!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've tackled tech issues or helped others solve problems. We love seeing how you think on your feet and support those around you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Solifi Group
✨Know Your Tech Basics
Make sure you brush up on your understanding of Windows OS and Microsoft Office. Familiarise yourself with common IT tools, as these will likely come up during the interview. Being able to discuss your knowledge confidently will show that you're ready to jump into the role.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past, even if they were in a personal or educational context. Highlighting your problem-solving approach will demonstrate your customer-first attitude and readiness to assist internal users effectively.
✨Familiarise Yourself with Jira
Since you'll be logging and managing support tickets using Jira Service Management, it’s a good idea to get a basic understanding of how it works. If you can mention any experience with ticketing systems or similar tools, it’ll give you an edge in the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, onboarding processes, or the technologies used at Solifi. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
