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- Tasks: Support clients in broadcast and live sectors, delivering training and technical support.
- Company: Join SSL, a leading professional audio company based in Oxfordshire.
- Benefits: Gain hands-on experience, travel opportunities, and develop your skills in a dynamic environment.
- Other info: Exciting career growth with opportunities to work globally and collaborate with talented teams.
- Why this job: Make an impact in the audio industry while growing your expertise and sharing knowledge.
- Qualifications: Experience in technical roles, strong communication skills, and a passion for problem-solving.
The predicted salary is between 35000 - 45000 £ per year.
SSL is actively looking for a Support Engineer & Technical Trainer to join our UK based team. Supporting clients in broadcast, live, and large-format studio sectors, the position is based at SSL's headquarters in Oxfordshire and includes worldwide travel, occasionally at short notice. This is an excellent opportunity for someone with experience in professional audio to develop their abilities and achieve great things in a fast-paced, industry-leading organisation. The ideal candidate will be confident, flexible, and motivated. They take ownership of time-critical issues and see them through to resolution. They enjoy travel, have good communication skills, and excel at problem-solving & critical thinking. They love coming up with solutions, growing their abilities and sharing knowledge and experience with others.
Key Responsibilities
- Delivering on site commissioning, training, support and maintenance.
- Providing remote support by telephone, email and video conferencing.
- Out of hours emergency telephone support.
- Authoring technical documentation.
- Software testing and validation.
- Developing internal and external training material.
- Assisting other areas of the business as required including pre-sales, demo, QA, engineering and process improvement.
Key Qualifications and Capabilities
- Experience in a technical role in Broadcast, Live or Recording industries.
- Understanding of workflows, systems, and user expectation in their specialist area.
- Experience in troubleshooting at system level, ideally involving multiple vendors’ equipment.
- Proven client-facing skills.
- Confidence and pragmatism under pressure.
- Attention to detail with an ability to quickly assimilate and recall information.
- Good written and verbal communication.
- Confident working alone and as part of a team.
- Full UK driving license.
- Experience in a front-line technical support role, including providing remote support.
- Proficient in delivering training one on one and to groups.
- Understanding of networking & AoIP technologies.
- Familiarity with analogue and digital electronics.
- Ability to read and understand schematics and technical drawings.
- Technical authoring experience.
- DANTE Level 2 or 3 certified.
Support Engineer & Technical Trainer employer: Solid State Logic, Inc.
Contact Detail:
Solid State Logic, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer & Technical Trainer
✨Tip Number 1
Network like a pro! Reach out to folks in the broadcast and audio industries, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects, training materials, or any relevant experience. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to technical support and training. Think about real-life scenarios where you've solved problems or trained others, and be ready to share those stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Support Engineer & Technical Trainer
Some tips for your application 🫡
Show Your Passion for Audio: When you're writing your application, let us see your enthusiasm for the professional audio industry. Share any relevant experiences or projects that highlight your love for sound and technology. We want to know what drives you!
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your technical skills and experiences that align with the Support Engineer & Technical Trainer role. We appreciate when candidates take the time to connect their background to our needs.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We value good communication skills, so make sure your written application reflects that!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at SSL!
How to prepare for a job interview at Solid State Logic, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around audio systems and troubleshooting. Be ready to discuss specific experiences where you've solved complex problems or delivered training, as this will show your expertise and confidence in the field.
✨Show Off Your Communication Skills
Since this role involves client-facing interactions, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated technical information to non-technical clients or team members. This will demonstrate your ability to bridge the gap between tech and user expectations.
✨Be Ready for Scenario Questions
Expect questions that put you in real-world scenarios, like handling a time-critical issue or delivering training under pressure. Think through your past experiences and be prepared to explain your thought process and the outcomes of your actions.
✨Emphasise Your Flexibility and Travel Readiness
Since the job involves worldwide travel, highlight your willingness and enthusiasm for it. Share any previous experiences where you've adapted quickly to new environments or worked under tight deadlines, showcasing your flexibility and problem-solving skills.