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- Tasks: Support clients in broadcast and live sectors, delivering training and technical support.
- Company: Join SSL, a leading professional audio company based in Oxfordshire.
- Benefits: Gain hands-on experience, travel opportunities, and develop your skills in a dynamic environment.
- Other info: Exciting career growth with opportunities to work globally and collaborate with talented teams.
- Why this job: Make an impact in the audio industry while growing your expertise and sharing knowledge.
- Qualifications: Experience in technical roles, strong problem-solving skills, and excellent communication.
The predicted salary is between 35000 - 45000 £ per year.
SSL is actively looking for a Support Engineer & Technical Trainer to join our UK based team. Supporting clients in broadcast, live, and large-format studio sectors, the position is based at SSL's headquarters in Oxfordshire and includes worldwide travel, occasionally at short notice. This is an excellent opportunity for someone with experience in professional audio to develop their abilities and achieve great things in a fast-paced, industry-leading organisation.
The ideal candidate will be confident, flexible, and motivated. They take ownership of time-critical issues and see them through to resolution. They enjoy travel, have good communication skills, and excel at problem-solving & critical thinking. They love coming up with solutions, growing their abilities and sharing knowledge and experience with others.
Key Responsibilities- Delivering on site commissioning, training, support and maintenance.
- Providing remote support by telephone, email and video conferencing.
- Out of hours emergency telephone support.
- Authoring technical documentation.
- Software testing and validation.
- Developing internal and external training material.
- Assisting other areas of the business as required including pre-sales, demo, QA, engineering and process improvement.
- Experience in a technical role in Broadcast, Live or Recording industries.
- Understanding of workflows, systems, and user expectation in their specialist area.
- Experience in troubleshooting at system level, ideally involving multiple vendors’ equipment.
- Proven client-facing skills.
- Confidence and pragmatism under pressure.
- Attention to detail with an ability to quickly assimilate and recall information.
- Good written and verbal communication.
- Confident working alone and as part of a team.
- Full UK driving license.
- Experience in a front-line technical support role, including providing remote support.
- Proficient in delivering training one on one and to groups.
- Understanding of networking & AoIP technologies.
- Familiarity with analogue and digital electronics.
- Ability to read and understand schematics and technical drawings.
- Technical authoring experience.
- DANTE Level 2 or 3 certified.
Support Engineer & Technical Trainer in London employer: Solid State Logic, Inc.
Contact Detail:
Solid State Logic, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer & Technical Trainer in London
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to audio and broadcasting. It's all about making connections and showing off your passion for the field.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your technical expertise and any training materials you've developed. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Be ready to demonstrate your problem-solving skills and how you handle pressure—this is key for a Support Engineer role!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Support Engineer & Technical Trainer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Engineer & Technical Trainer role. Highlight your experience in professional audio and any relevant technical skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the industry and explain why you're the perfect fit for SSL. Don’t forget to mention your problem-solving skills and any experience with client-facing roles – we love that!
Show Off Your Communication Skills: Since good communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showing your personality. We’re looking for someone who can connect with clients and colleagues alike!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Solid State Logic, Inc.
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to broadcast and live audio systems. Be ready to discuss specific workflows and troubleshooting scenarios you've encountered in the past. This will show that you’re not just familiar with the theory but have practical experience too.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice explaining complex technical concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated with clients or trained others in the past. This will highlight your ability to connect with people.
✨Be Ready for Problem-Solving
Prepare for situational questions where you’ll need to demonstrate your critical thinking and problem-solving skills. Think of a few challenging situations you’ve faced in previous roles and how you resolved them. This will help you showcase your ownership of time-critical issues.
✨Emphasise Your Flexibility
Since the job involves worldwide travel and sometimes at short notice, be prepared to discuss your adaptability. Share experiences where you had to adjust quickly to changing circumstances or work under pressure. This will reassure them that you can handle the demands of the role.