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- Tasks: Support clients in broadcast and live sectors, delivering training and technical support.
- Company: Join SSL, a leading audio technology company based in Oxfordshire.
- Benefits: Gain hands-on experience, travel opportunities, and develop your skills in a dynamic environment.
- Other info: Fast-paced role with opportunities for career advancement and global travel.
- Why this job: Make an impact in the audio industry while growing your expertise and sharing knowledge.
- Qualifications: Experience in technical roles, strong problem-solving skills, and excellent communication.
The predicted salary is between 35000 - 45000 £ per year.
SSL is actively looking for a Support Engineer & Technical Trainer to join our UK based team. Supporting clients in broadcast, live, and large-format studio sectors, the position is based at SSL's headquarters in Oxfordshire and includes worldwide travel, occasionally at short notice. This is an excellent opportunity for someone with experience in professional audio to develop their abilities and achieve great things in a fast-paced, industry-leading organisation. The ideal candidate will be confident, flexible, and motivated. They take ownership of time-critical issues and see them through to resolution. They enjoy travel, have good communication skills, and excel at problem-solving & critical thinking. They love coming up with solutions, growing their abilities and sharing knowledge and experience with others.
Key Responsibilities
- Delivering on site commissioning, training, support and maintenance.
- Providing remote support by telephone, email and video conferencing.
- Out of hours emergency telephone support.
- Authoring technical documentation.
- Software testing and validation.
- Developing internal and external training material.
- Assisting other areas of the business as required including pre-sales, demo, QA, engineering and process improvement.
Key Qualifications and Capabilities
- Experience in a technical role in Broadcast, Live or Recording industries.
- Understanding of workflows, systems, and user expectation in their specialist area.
- Experience in troubleshooting at system level, ideally involving multiple vendors’ equipment.
- Proven client-facing skills.
- Confidence and pragmatism under pressure.
- Attention to detail with an ability to quickly assimilate and recall information.
- Good written and verbal communication.
- Confident working alone and as part of a team.
- Full UK driving license.
- Experience in a front-line technical support role, including providing remote support.
- Proficient in delivering training one on one and to groups.
- Understanding of networking & AoIP technologies.
- Familiarity with analogue and digital electronics.
- Ability to read and understand schematics and technical drawings.
- Technical authoring experience.
- DANTE Level 2 or 3 certified.
Support Engineer & Technical Trainer in England employer: Solid State Logic, Inc.
Contact Detail:
Solid State Logic, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer & Technical Trainer in England
✨Tip Number 1
Network like a pro! Attend industry events, workshops, or meetups related to audio and broadcasting. Chat with people, share your experiences, and don’t be shy about mentioning your interest in the Support Engineer & Technical Trainer role at SSL.
✨Tip Number 2
Show off your skills! If you have a portfolio of past projects or training materials, bring them along to interviews or share them online. This gives potential employers a taste of what you can do and how you can contribute to their team.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common technical scenarios you might face in the role. Think about how you would troubleshoot issues or deliver training, and be ready to discuss your thought process during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the SSL team and ready to take on the exciting challenges ahead.
We think you need these skills to ace Support Engineer & Technical Trainer in England
Some tips for your application 🫡
Show Your Passion for Audio: When writing your application, let us know why you're excited about the world of professional audio. Share any relevant experiences or projects that highlight your enthusiasm and expertise in the broadcast or live sectors.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your technical skills, client-facing experience, and any training you've delivered. We want to see how you fit into our team and what unique qualities you bring!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate good communication skills, so show us you can express your thoughts effectively in writing.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Solid State Logic, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around audio systems and networking technologies. Be ready to discuss your experience in troubleshooting and how you've handled time-critical issues in the past.
✨Show Off Your Communication Skills
Since this role involves client-facing interactions, practice explaining complex concepts in simple terms. Think of examples where you've successfully trained others or provided support, and be prepared to share those stories.
✨Demonstrate Flexibility and Problem-Solving
Be ready to talk about times when you've had to adapt quickly to changing situations or solve unexpected problems. Highlight your ability to think critically under pressure and how you take ownership of challenges.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Brush up on your technical authoring skills and be prepared to discuss how you would create training materials or documentation for clients.