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For Companies At a Glance
- Tasks: Lead a dynamic team, manage operations, and drive continuous improvement.
- Company: Join a forward-thinking company focused on service excellence and team development.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional growth.
- Why this job: Make a real impact in a collaborative environment while developing your leadership skills.
- Qualifications: Proven leadership skills, strong communication, and a passion for operational excellence required.
- Other info: Utilise tools like Zendesk and Excel to enhance efficiency and support decision-making.
Role: Operations Manager
Is this the role you are looking for If so read on for more details, and make sure to apply today.
Duration: Permanent, full-time
Salary: £32,000 – £37,500 plus benefits
Location: Chichester / Hybrid
An exciting opportunity to lead and shape a dynamic Operations Team
We’re recruiting on behalf of our client for an experienced and motivated Operations Manager. This role will see you take ownership of service delivery, workflow management and resource planning, whilst leading and developing a team of talented Operations Analysts.
About the role of Operations Manager
* Oversee day-to-day operations, ensuring efficient workflow management and high-quality service delivery.
* Lead a team of 10–15 Operations Analysts: conduct regular check-ins, performance reviews and appraisals; support their wellbeing, training, and professional development.
* Produce business cases for recruitment and work with HR to bring the best talent onboard.
* Plan and manage team resources effectively to meet operational demands.
* Drive a culture of collaboration, continuous improvement and customer focus across the team.
* Monitor KPIs and customer feedback, using insights to identify and implement process improvements.
* Work closely with senior analysts and other internal teams to optimise processes and communication.
* Develop and implement robust processes and procedures to increase efficiency and accuracy.
* Support onboarding and induction of new team members to ensure smooth integration.
* Collaborate with IT and systems teams to enhance and streamline operational tools.
* Prepare and present operational reports to senior management, highlighting achievements and areas for improvement.
* Identify training needs within the team and coordinate relevant learning and development initiatives.
Key systems the Operations Manager will use:
Zendesk, Looker, Excel & O365, CMOS, Litmos, HRLocker, Appraisd
About you
• Proven leadership and people management skills.
• Exceptionally organised, conscientious, and dependable.
• Honest and discreet, with integrity at the heart of your approach.
• Strong communication skills and a genuine drive for continual improvement.
• Confident working with data and operational tools to support decision making.
If you’re ready to make a real impact in a collaborative, hybrid working environment based in Chichester, we’d love to hear from you.
Apply now to join a team where your skills and leadership will help drive success
Operations Manager employer: Solid Recruitment
Contact Detail:
Solid Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the key systems mentioned in the job description, such as Zendesk and Looker. Having a solid understanding of these tools will not only boost your confidence during interviews but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Prepare specific examples from your past experience that showcase your leadership and people management skills. Think about times when you successfully led a team or implemented process improvements, as these will resonate well with the hiring managers.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Understanding their focus on collaboration and continuous improvement will help you tailor your responses in interviews and show that you align with their mission.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the role and the team dynamics, which you can leverage during your application process.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management. Focus on your leadership skills, team management, and any specific tools or systems you've used that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for operations management. Mention specific achievements from your past roles that demonstrate your ability to lead teams and improve processes.
Highlight Relevant Skills: In your application, emphasise your organisational skills, communication abilities, and experience with data analysis. These are key attributes the company is looking for in an Operations Manager.
Showcase Continuous Improvement: Provide examples of how you've driven continuous improvement in previous roles. This could include process enhancements, team development initiatives, or successful project completions that benefited the organisation.
How to prepare for a job interview at Solid Recruitment
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team of Analysts. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to motivate and develop others.
✨Demonstrate Your Organisational Skills
This role requires exceptional organisational abilities. During the interview, share examples of how you've effectively managed workflows and resources in previous positions. Discuss any tools or methods you use to stay organised and ensure efficient operations.
✨Prepare for Data-Driven Discussions
Since the role involves working with data and KPIs, be ready to talk about your experience with operational tools like Excel and Zendesk. Prepare to discuss how you've used data to drive improvements and make informed decisions in your previous roles.
✨Emphasise Continuous Improvement
The company values a culture of continuous improvement. Be sure to mention any initiatives you've led or participated in that focused on enhancing processes or service delivery. Show your enthusiasm for finding innovative solutions and optimising operations.
