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- Tasks: Analyze customer data, ensure service delivery, and manage onboarding for new clients.
- Company: Join a growing company in Central Chichester with a commitment to employee development.
- Benefits: Enjoy hybrid working, 22+ days holiday, healthcare cash plan, and annual bonuses.
- Why this job: Be part of a supportive team with an informal culture and impressive client base.
- Qualifications: Strong IT skills, especially in Excel, excellent numeracy, and customer service experience required.
- Other info: This role offers long-term investment in your career with ongoing training and support.
Customer Analyst required for growing Central Chichester based Company. * Salary £24,570 DOE plus annual bonus of £2,000 p.a. * 22 days holiday + BH rising after 3 years of service to 24 days and 27 days after 5 years, many benefits and committed training, support and development. * Hybrid working – home and office * Pension * Healthcare cash plan * Lots of incentive schemes/rewards Responsibilities For Customer Analyst: * Regularly review customer contracted services against operational delivery to ensure all SLA’s & obligations are met. * Review customer portfolios and ensure they are maintained regularly to allow for the most accurate reporting possible. * Ensure tasks are tracked through Planner to allow reporting & visibility across the business. * Oversee the operational set up of new customers during the onboarding process. * Manage customer specific data and requests, ensuring business continuity maintained As well as * Attend customer meetings & teams calls, bringing subject matter experts as appropriate. * Liaise with analysts across the Commercial Services Team to ensure all tasks are delivered to the customer on the agreed time frame & to a high quality. * Manage incoming email queries from customers, retailers & other sources in a prompt & polite manner within contractual SLAs. * Promptly answer inbound calls, dealing with all callers politely and professionally. * Meet regularly with the Account Management Team as required. * Identify action points from meetings & reports, follow through to resolution and communicate progress. * Report regularly to Senior and Lead Customer Analysts, line manager and/or Commercial Manager on progress of assigned tasks, successes, and any potential issues. * Ensure effective communication throughout the Commercial Services Team, proactively collaborating with all analysts & supporting in completion of any relevant tasks to provide the best customer outcomes Candidate requirements for the Customer Analyst: * Exceptional IT skills especially excel and working with large amounts of data * Excellent numeracy * An aptitude for, and an enjoyment of analysis * Experience of using Excel (and the aptitude to upskill) * Highly organised and accurate * Strong customer service/communication skills * Ability to work in a pressurised environment * Confident and professional * Resilient with an excellent work ethic * Accurate and thorough with own workload * Self-motivated with a can-do attitude We are looking for a confident, analytical and motivated person to join an amazing company in Central Chichester. The position of Customer Analyst is a very detailed, busy, analytical and customer focused role; working with large amounts of data and a variety of key customers. A hybrid position working with a lovely bunch of people. Informal culture with a high level of professionalism. Impressive client base and a company who are looking to invest long-term in their new recruit
Customer Analyst employer: Solid Recruitment
Contact Detail:
Solid Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Analyst
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Customer Analyst, especially around data management and customer service. Understanding these aspects will help you demonstrate your relevant experience during interviews.
✨Tip Number 2
Brush up on your Excel skills, particularly in handling large datasets. Consider practicing common functions and data analysis techniques that are frequently used in customer analytics.
✨Tip Number 3
Prepare to discuss your previous experiences in customer service and how you've handled challenging situations. Highlighting your communication skills and ability to work under pressure will be crucial.
✨Tip Number 4
Research the company culture and values to align your responses during the interview. Showing that you understand their informal yet professional environment can set you apart from other candidates.
We think you need these skills to ace Customer Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your exceptional IT skills, especially in Excel, and showcases your experience with data analysis. Use specific examples that demonstrate your ability to work with large amounts of data and your strong customer service skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Customer Analyst role and the company. Mention your analytical mindset and how you enjoy working in a fast-paced environment. Be sure to align your skills with the responsibilities listed in the job description.
Showcase Relevant Experience: When detailing your previous roles, focus on experiences that relate to managing customer data, ensuring SLA compliance, and collaborating with teams. Highlight any specific achievements that demonstrate your organizational skills and attention to detail.
Prepare for Potential Questions: Think about how you would answer questions related to customer service scenarios, data management, and teamwork. Be ready to discuss how you handle pressure and maintain professionalism in challenging situations.
How to prepare for a job interview at Solid Recruitment
✨Showcase Your Analytical Skills
As a Customer Analyst, your ability to analyze data is crucial. Be prepared to discuss specific examples of how you've used data analysis in previous roles. Highlight any experience you have with Excel and managing large datasets.
✨Demonstrate Strong Communication Abilities
This role requires excellent customer service and communication skills. Practice articulating your thoughts clearly and professionally. Think of examples where you've successfully managed customer queries or collaborated with teams.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you handle pressure and meet deadlines. Prepare scenarios from your past experiences where you successfully managed multiple tasks or resolved issues under tight timelines.
✨Research the Company Culture
Understanding the informal yet professional culture of the company can help you fit in better. Familiarize yourself with their values and be ready to discuss how your work ethic aligns with their commitment to training and development.
