At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for customers across Europe.
- Company: Join SOLiD Telecommunications, a leader in innovative tech solutions.
- Benefits: Enjoy a competitive salary, flexible working options, and great company perks.
- Other info: Dynamic role with opportunities for travel and professional growth.
- Why this job: Kickstart your career in telecommunications and make a real difference for customers.
- Qualifications: Fluency in English and French, plus a passion for technology and problem-solving.
The predicted salary is between 40000 - 40000 £ per year.
Location: Office-based in Reading, UK, with flexibility for remote working where appropriate.
Contract Type: Permanent (PAYE)
Working Hours: 40 hours per week, Monday to Friday, 9:00am – 6:00pm.
Salary: Circa £40,000 per annum, depending on experience, plus company benefits.
Languages: Fluency in both English and French is highly desirable. Candidates should be confident communicating professionally in both languages, spoken and written.
Summary: Reporting to the EMEA Engineering Manager, the appointed candidate will join SOLiD Telecommunications in a technical support and engineering role. This role will focus on delivering world‑class technical customer support, product configuration, system deployment, fault diagnosis, and training across the SOLiD Technologies portfolio. The successful candidate would ideally be bilingual in English and French. The candidate will support customers and strategic partners with technical enquiries, initially under the guidance of experienced engineering colleagues, with the expectation that their responsibilities and technical ownership will quickly develop as their knowledge and confidence increase. The candidate will be expected to work mainly in an office environment but will occasionally be asked to work from a customer location in a technical support capacity. This may involve travel within the United Kingdom, Ireland and mainland Europe. Travel to the Middle East and Africa may be required, with proportionate notice and justification.
The successful candidate should have a keen interest in telecommunications, radio‑frequency (RF) engineering and mobile network technologies. Prior, cemented understanding of RF principles, mobile telephony, radio access technologies, distributed antenna networks, structured cabling, optical fibre, antenna design and public safety systems is essential. The successful candidate will demonstrate strong technical aptitude, a willingness to learn and the ability to apply engineering principles in a customer‑facing environment.
Main Role Responsibilities:
- Assist in customer support requests via email and through a tailored ticketing system.
- Assist with assigning, tracking and resolving technical cases, escalating where appropriate.
- Provide first‑line technical support for remote and local troubleshooting requests.
- Take responsibility for monitoring and daily management of the EMEA support email mailbox.
- Support customer equipment RMA activities via SOLiD’s online portal.
- Escalate any technical support requests to HQ technical support.
Technical Support Engineer - SOLiD EMEA - UK based employer: SOLiD EMEA
At SOLiD EMEA, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. As a Bilingual Technical Support Engineer based in Reading, UK, you will benefit from flexible remote work options, comprehensive training programmes, and opportunities for professional growth within the rapidly evolving RF and 5G technology landscape. Join us to be part of a dynamic team that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer - SOLiD EMEA - UK based
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SOLiD EMEA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SOLiD EMEA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer - SOLiD EMEA - UK based
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SOLiD EMEA:Your cover letter is your chance to shine! Tell us why you want to work at SOLiD EMEA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SOLiD EMEA!
How to prepare for a job interview at SOLiD EMEA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
