At a Glance
- Tasks: Support business development and customer success in a fast-paced start-up environment.
- Company: Join FirstMind, an innovative people-tech firm backed by a leading European VC.
- Benefits: Gain operational experience, work closely with the CEO, and expand your professional network.
- Other info: Exciting opportunity to build impactful data-driven solutions and engage with industry leaders.
- Why this job: Be part of a hyper growth start-up and learn from successful entrepreneurs.
- Qualifications: Pursuing a degree, excellent communication skills, and a proactive attitude.
The predicted salary is between 20000 - 30000 £ per year.
Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with motivated and extremely driven people? And are you curious or passionate about business development & customer success?
ABOUT US
FirstMind is a first of its kind people-tech firm – built on a foundation of big data analytics - our Human Analytics tool creates a common language that lets people understand themselves, each other, and how best to work together. This drives better hiring decisions, personalised development pathways, and team construction at all levels of seniority, regardless of the industry. Athletes, military personnel, teachers, accountants, police – we have helped identify, select, and coach them all. FirstMind is backed by Nova Group, a leading European VC fund with a very hands-on approach. Success across FinTech, Performance Marketing, Events Management, Media, and Real Estate is underpinned in a belief that people & processes are the key ingredients to success – as evidenced by 14 successful portfolio companies to date.
WHAT WE OFFER YOU
An exciting opportunity to get in on the ground floor of a hyper growth start-up, and learn what it means to build an impactful data & people-driven business. You will be given responsibility in working alongside experienced professionals, supporting them in building, growing, and running aspects of FirstMind. You will have a passenger seat view of our journey of rapid growth. More tangibly you will:
- Get an in-depth understanding of behavioural analytics and how people are motivated to work.
- An opportunity for getting operational experience in a start-up and helping build a company from the inside, while learning from some of Europe's most prolific and successful serial-entrepreneurs.
- A chance to work closely together with the CEO on our business development strategy.
- Engage in conversations with CEOs and MDs of leading European companies across multiple industries.
- International exposure where you will expand your professional network across Nova Group and get unique access to our network of leaders.
RESPONSIBILITIES
Your responsibility will be:
- Build an understanding of the FirstMind Talent Discovery tool.
- Build an understanding of customer pain points, requirements, and value that can be delivered by FirstMind.
- Learn how FirstMind position solutions to customers relevant to their business needs.
- Assistance in introducing FirstMind Practitioner Courses, feedback sessions and subscriptions to key decision makers.
- Assistance in developing a successful pipeline of commercial leads & clients.
- Drafting & presenting client proposals.
- Delivering feedback as part of product demo and product deliveries.
- Initiating intro calls with CEOs, MDs and other key business stakeholders.
EXPECTATIONS
You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you’re humble and you share our passion for building and executing new businesses. Furthermore, we expect that you have:
- Working towards acquiring a bachelor’s or master's degree.
- Have an innate desire to advise, deal and work with people.
- Have a genuine interest in learning and is proactively looking for ways to improve.
- Self-starter, motivated and organized.
- Driven to be part of a dynamic and fast-paced start-up environment.
- Excellent communication skills (spoken & written).
Start date September 2021.
Customer Success Internship in London employer: Solicitud de empleo para Customer Success Internship en FirstMind
FirstMind is an exceptional employer that offers a unique opportunity to be part of a pioneering people-tech firm in a fast-paced start-up environment. With a strong focus on employee growth, you will gain hands-on experience working alongside seasoned professionals and have the chance to engage with industry leaders, all while contributing to impactful business development strategies. The collaborative and entrepreneurial culture fosters innovation and personal development, making it an ideal place for those eager to make a meaningful impact.
Contact Details:
Solicitud de empleo para Customer Success Internship en FirstMind Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Internship in London
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at Solicitud de empleo para Customer Success Internship en FirstMind for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Customer Success Internship in London
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let Solicitud de empleo para Customer Success Internship en FirstMind know you’re keen to grow alongside their team.
How to prepare for a job interview at Solicitud de empleo para Customer Success Internship en FirstMind
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with Solicitud de empleo para Customer Success Internship en FirstMind.
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
