At a Glance
- Tasks: Ensure fair decision-making and excellent customer service through quality assurance assessments.
- Company: Join a dynamic Client Protection team focused on improving service quality.
- Benefits: Flexible hybrid working, ongoing learning, and competitive salary.
- Other info: Full-time role with opportunities for career growth and collaboration.
- Why this job: Make a real impact on public service quality while developing your skills.
- Qualifications: Experience in quality assurance, data analysis, and strong communication skills.
The predicted salary is between 33832 - 33832 £ per year.
We are looking for a Quality Assurance Assessor to join our Client Protection team. This is a highly influential role that sits at the heart of ensuring our decision making is fair and consistent and that we deliver excellent customer service to the public.
As a Quality Assurance Assessor, you will play a key role in maintaining and improving service quality standards of caseworks across the function. You will conduct independent reviews of cases, to identify good practice, areas of improvement and strengthen outcomes for the public. Working closely with managers and operational teams, you will also analyse quality data and produce regular reporting to provide insight into performance and quality outcomes.
This is a full-time hybrid role and will be based in our Birmingham office one to two days a week, and from home the rest of the week.
What is in it for you:
- The opportunity to influence the quality and consistency of decision‑making across Client Protection.
- A role where you have the opportunity to influence and support robust quality and decision‑making across Client Protection.
- An understanding of quality assurance, working with data, insight and continuous improvement activity.
- Ongoing learning and development opportunities within a supportive and collaborative environment.
- Flexible and hybrid working options.
What we're looking for:
- Experience of quality assurance approaches and methodologies.
- Strong organisational skills with the ability to manage competing priorities and meet deadlines.
- Experience of analysing data and producing meaningful insights.
- Excellent communication skills, with the ability to present information clearly in both written and verbal formats.
- Strong attention to detail and ability to produce accurate, high‑quality work.
- Proven ability to build effective working relationships and positively influence others.
- A proactive, resilient approach with strong problem‑solving skills.
Additional Information:
Salary range for a Birmingham based role is £33,832.97 and an offer will be dependent on demonstrable knowledge, skills and experience the successful candidate can bring to the role. Closing date for applications is Monday 13 July 2026, 09:00am. Shortlisted candidates will be invited to attend the interview during 22 to 24 July.
Contact Details:
Solicitors Regulation Authority Recruitment Team
