Quality Assurance Manager - Legal Regulation (Mat Leave Cover) in London

Are you an individual with significant and practical experience of complex case analysis, with a practical understanding of the principles of Quality Assurance (QA)? The QA team includes both legally qualified and lay QA Managers. We are seeking a lay QA Manager to join our growing team in Birmingham, Cardiff or London (hybrid). This is a 12-month fixed term contract (maternity leave cover). The successful candidate is expected to start in April 2026.

The team is at the forefront of driving up standards, providing confidence to our key stakeholders in our regulatory activities. This is an exciting time to join as we are currently working on measuring the success of a large-scale Continuous Improvement Programme within our Investigation and Enforcement Directorate.

As a Quality Assurance Manager, you will own, drive and optimise quality assurance in a consistent way across the organisation. You will be accountable for conducting case reviews, analysing results, and providing feedback to the organisation on identified trends and themes, ensuring delivery of the SRA's overall strategic objectives. You will work as a part of a team that is designed to improve consistency and efficiency.

You will engage with senior stakeholders to build an understanding of requirements to build into the design and delivery of quality assurance activities. You will lead on identifying areas of efficiency and improvement including developing recommendations for operational teams. In addition, there are opportunities to undertake thematic work and provide consultancy services to other areas across the organisation to support with the development of QA frameworks. You will need strong analytical, judgement and communication skills.

What’s in it for you?

• The opportunity to be seen as a QA expert, working in a high-profile role and engaging with senior stakeholders.
• Have a part in shaping regulatory outcomes that help protect the public interest.
• Apply your analytical and decision-making skills to review a wide range of regulatory outcomes.
• Promote a culture of quality and continuous improvement.

What we’re looking for:

• Practical experience of complex case analysis in the legal or regulatory environment.
• Track record of delivering solutions, taking accountability for the successful resolution of complex issues.
• Experience of continuous improvement and quality assurance.
• Strong communication skills with the ability to draft clear and concise reports and documents.
• Able to work proactively and collaboratively with peers and stakeholders across the business.

This is a full-time role working 35 hours per week. This is a hybrid role. We are recruiting for this role in our Birmingham, Cardiff, and London offices. You will be based in the office nearest to your location, with the expectation of working 1-2 days a week in the office and the remainder of the week from home. If you are based in Cardiff or London, occasional travel will be required to Birmingham for team meetings or attendance at events.

The salary offer for this role is £43,982 for Birmingham and Cardiff based and £48,381 for London based.

To apply, please click 'apply' to complete the online application form where you will be asked to upload a CV and provide answers on how you meet some of the key criteria of the role. To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages. If you have any questions that aren’t answered in our advert on our website, you can contact us on . Closing date for applications is Sunday 25 January 2026 at 23:55. Assessment and Interviews are expected to take place in early February.