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- Tasks: Analyse information and provide top-notch customer service in a dynamic environment.
- Company: Join a leading Professional Indemnity Insurance team focused on high standards.
- Benefits: Hybrid work model, varied responsibilities, and opportunities for professional growth.
- Why this job: Make a real impact by protecting the public and ensuring firms are properly insured.
- Qualifications: Relevant qualifications or experience in rule interpretation and excellent customer focus.
- Other info: Collaborate with diverse teams and enjoy a role that keeps you engaged and challenged.
The predicted salary is between 30000 - 40000 £ per year.
Do you enjoy analysing information and providing excellent customer experience? We have an existing opportunity for the right candidate to join a 12 months fixed term contract role as Indemnity Adviser in our Professional Indemnity Insurance (PII) team within Client Protection Department.
The role involves:
- Reviewing requests to disclose insurer details, gathering evidence, liaising with stakeholders, and making rule-based decisions.
- Tracking, monitoring, and supporting firms which have not renewed their professional indemnity insurance.
- Managing the quarterly information exchange and engaging directly with regulated firms to ensure all firms are properly insured.
- Assisting colleagues across the organisation who have queries about professional indemnity insurance.
You will be proactive in nature and possess excellent planning and prioritisation skills to work in a constantly changing environment. This is a great opportunity to gain experience of working with a wide variety of internal and external stakeholders. You will enjoy a varied and interesting role where you will work closely and collaboratively with other members of the team.
What it is in it for you:
- Assist our Professional Indemnity Insurance Team in protecting the public and enforcing high professional standards.
- Showcase customer service expertise and work closely with solicitors, delivering quality work to deadlines.
- Work collaboratively with other areas of our organisation such as the Legal and Enforcement, Authorisation, Intelligence, and Forensic Investigation teams.
- Enjoy a varied role: your workload and responsibilities will vary across the different work streams the team carries out.
- Gain experience of relationship management by working closely with insurers.
What we are looking for:
- Relevant qualification and/or significant practical experience of interpreting and applying rules.
- Experience of dealing with queries from the general public (phone and in writing), demonstrating excellent customer focus.
- Track record of delivering results by taking ownership of issues and ensuring successful resolution within set timescales.
- Experience of managing stakeholders to get accurate information from them.
- Pro-active and makes decisions.
- Excellent organising, planning, and prioritisation skills.
This is a hybrid role and will be based in our Birmingham office 1 to 2 days a week, and from home the rest of the week.
Indemnity Adviser employer: Solicitors Regulation Authority
Contact Detail:
Solicitors Regulation Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Indemnity Adviser
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend using the STAR method to structure your answers, especially when discussing your experience with customer service and stakeholder management.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way.
We think you need these skills to ace Indemnity Adviser
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Indemnity Adviser role. Highlight your experience with customer service and stakeholder management, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Analytical Skills: Since the role involves analysing information, don’t shy away from sharing examples where you've successfully interpreted data or made rule-based decisions. We love seeing how you’ve tackled similar challenges in the past!
Be Proactive in Your Approach: Demonstrate your proactive nature in your application. Share instances where you took the initiative to resolve issues or improve processes. This will show us that you’re ready to hit the ground running in our dynamic environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Solicitors Regulation Authority
✨Know Your Stuff
Make sure you understand the ins and outs of professional indemnity insurance. Brush up on relevant regulations and be ready to discuss how you've applied similar rules in past roles. This will show that you're not just a good fit for the role, but that you’re genuinely interested in the field.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled queries from the public or stakeholders in the past. Highlight your ability to provide excellent customer service, especially in challenging situations. This is key for the Indemnity Adviser role, so make it a focal point in your responses.
✨Demonstrate Proactivity
Think of instances where you took the initiative to solve a problem or improve a process. Being proactive is crucial in this role, so share specific examples that illustrate your decision-making skills and how you’ve successfully managed issues before they escalated.
✨Engage with Stakeholders
Since you'll be liaising with various stakeholders, prepare to discuss your experience in managing relationships. Think about how you’ve gathered information from different sources and how you ensured clear communication. This will show that you can effectively collaborate across teams.