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For Companies At a Glance
- Tasks: Handle claims, manage cases, and provide excellent customer service in a fast-paced environment.
- Company: Join the Solicitors Regulation Authority, dedicated to protecting the public and upholding legal standards.
- Benefits: Enjoy flexible working with remote options and opportunities for personal development.
- Why this job: Make a real impact while developing your analytical skills in a supportive team culture.
- Qualifications: Experience in case management or similar fields, with strong report drafting and communication skills required.
- Other info: This is a 6-month fixed-term contract based in Birmingham, with a closing date for applications on 28 July 2025.
The predicted salary is between 28800 - 43200 £ per year.
Overview
We are recruiting for caseworker positions in Compensation Fund team.
The role
At the SRA, Client Protection is the department that deals with interventions into regulated practices; within this department the Claims team deals with claims on the Compensation Fund.
In the caseworker role of Fast Track Claims Handler Level 2, you will have your own case-holding and deal with both moderate and straightforward cases, ensuring to deliver against your KPI\’s in line with case management guidelines. With previous experience in a claims environment and along with your ability to analyse and distil complex legal and technical information you will make recommendations on outcomes.
You will have a huge focus on customer service and speed of response whilst being comfortable in a high volume, high speed, KPI driven environment. You will be equally comfortable communicating with claimants over the phone as you will be in communicating in writing and producing high quality reports.
You will provide excellent customer service to claimants, ensuring they are kept up to date and their expectations are managed. You will drive continuous improvement through your role and liaise closely with the Technical Specialists for guidance and feedback, to improve your performance and case progression.
Within this role you will have technical input, as well as providing support and mentoring for the Fast Track Claims Handler Level 1 colleagues. You will also be handling complaints and reviews.
What is in it for you
- Showcase your analytical ability
- Be part of protecting the public and upholding the public interest
What we are looking for
- Proven experience of case management in claims, legal, insurance, or comparable environment, with a proven ability to disseminate and analyse complex legal/technical and financial information.
- Proven experience of drafting reports with recommendations, efficiently and effectively to deadlines and quality standards.
- Evidence of working successfully in a fast paced/constantly changing environment to tight deadlines and where priorities may change at short notice
- Results focused and motivated to achieve performance targets – individually and as a team player
Useful and additional information
There is a full role profile included at the bottom of this advert.
If you have any questions that aren\’t answered in the advert, additional documents or on our website, please contact us via:
This is a hybrid role and will be based in our Birmingham office 1 to 2 days a week, and from home the rest of the week.
To apply
Please click \’apply\’ to complete the online application form and upload a CV and cover letter, addressing how you meet the essential requirements outlined in this advert and the attached role profile.
Closing date of this advert is 16 February 2026 at 09:00.
Applicants who have applied for the same role within six months will not be considered.
We encourage any interested applicants to apply as soon as possible as we may choose to close the application period early if sufficient applications are received.
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Fast Track Claims Handler Level 2 (Compensation Fund Caseworker) employer: Solicitors Regulation Authority
Contact Detail:
Solicitors Regulation Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fast Track Claims Handler Level 2 (Compensation Fund Caseworker)
✨Tip Number 1
Familiarise yourself with the Compensation Fund and its processes. Understanding how claims are handled and the common issues faced can give you an edge in interviews, showing your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role requires excellent communication with claimants, practice articulating complex information clearly and concisely, both verbally and in writing.
✨Tip Number 3
Prepare for scenario-based questions that may arise during the interview. Think of examples from your past experience where you successfully managed cases under pressure or improved processes.
✨Tip Number 4
Network with current or former employees of the Solicitors Regulation Authority. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Fast Track Claims Handler Level 2 (Compensation Fund Caseworker)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Fast Track Claims Handler Level 2 position. Tailor your application to highlight relevant experience in claims management and customer service.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses how your skills and experiences align with the essential requirements outlined in the job advert. Use clear examples from your past roles to demonstrate your ability to handle complex legal and technical information.
Highlight Relevant Experience: In your CV, emphasise your previous experience in a claims environment, particularly any case management roles. Include specific achievements that showcase your analytical skills and ability to meet performance targets in a fast-paced setting.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Solicitors Regulation Authority
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Fast Track Claims Handler Level 2. Familiarise yourself with case management, customer service expectations, and the importance of KPIs in this role.
✨Showcase Your Experience
Prepare to discuss your previous experience in claims or legal environments. Be ready to provide specific examples of how you've analysed complex information and made recommendations based on your findings.
✨Demonstrate Communication Skills
Since the role involves communicating with claimants both over the phone and in writing, practice articulating your thoughts clearly. Consider preparing a brief report or summary to showcase your writing skills during the interview.
✨Emphasise Customer Service
Highlight your commitment to excellent customer service. Be prepared to discuss how you've managed client expectations in the past and how you would approach keeping claimants informed throughout the claims process.
