At a Glance
- Tasks: Handle inbound and outbound calls, respond to emails, and assist customers with queries.
- Company: Join an award-winning Contact Centre with a supportive team culture.
- Benefits: Enjoy 25 days annual leave, health contributions, and employee discounts.
- Other info: Hybrid work model with defined progression pathways and excellent career growth.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
We are recruiting Customer Service Advisers for our award‑winning Contact Centre. The role is permanent, 35 hours per week, hybrid with 1–2 days in the office in Birmingham.
The role and what to expect:
- You will join a supportive team that values service excellence and continuous learning.
- You will work 35 hours per week (Monday to Friday) with core telephone opening hours 08:00 – 17:00 and a one‑hour lunch break.
- The role involves handling up to 40 inbound calls per day and occasional outbound calls, as well as responding to emails and letters in between calls.
- You will work with colleagues across the business to assist customers and answer their queries.
Customer groups:
- Consumers of legal services – guidance when they have concerns about a solicitor or law firm, checking records, locating files from a closed firm.
- Aspiring solicitors – guidance on routes to qualifying, practical support with applications, guidance on the Solicitors Qualifying Examination (SQE).
- Law professionals – practical support with applications and portal, guidance on a variety of processes and applications.
What we offer to you:
- Supportive training with a defined progression pathway.
- Personal accountability to deliver excellent, empathetic customer service – no telephone script.
- Opportunities to work with other business areas, expanding your knowledge of the SRA.
- Additional 3 % of annual basic salary for chosen benefits.
- 25 days annual leave, plus bank holidays and buy/sell/save holiday trading scheme.
- £25 contribution to a monthly health and wellbeing portal offering a wide range of products and experiences.
- Employee discount vouchers for savings on High Street brands, travel and supermarkets.
- Competitive pension contribution: 1½–2 × your contribution up to 12.25 % (maximum 19.25 % combined).
- Life assurance cover of 4 × basic salary.
What we are looking for:
- Experience in a customer service environment.
- Ability to communicate with a range of customers and tailor your approach.
- Passion for customer service, empathy, and continual improvement of the experience.
- Ability to thrive in a pressured, fast‑paced environment.
- Proficiency in navigating multiple IT systems while maintaining accurate information.
Customer Service Adviser - Full time 35 hours employer: Solicitors Regulation Authority
Join our award-winning Contact Centre in Birmingham as a Customer Service Adviser, where you will be part of a supportive team dedicated to service excellence and continuous learning. We offer a hybrid working model, competitive benefits including generous annual leave, a health and wellbeing portal, and a clear progression pathway, making us an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
Solicitors Regulation Authority Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser - Full time 35 hours
✨Tip Number 1
Get to know the company! Research their values and mission, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, try role-playing with a friend or family member. This will help you feel more confident and prepared for those 40 inbound calls a day.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've gone above and beyond for customers in the past. This will highlight your passion for customer service and your ability to connect with different customer groups.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our supportive team at the Contact Centre.
We think you need these skills to ace Customer Service Adviser - Full time 35 hours
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Adviser role. Highlight your experience in customer service and how it aligns with our values of service excellence and empathy.
Showcase Your Communication Skills:Since you'll be handling a variety of customer queries, it's essential to demonstrate your communication skills. Use clear and concise language in your application to show us you can connect with different customer groups effectively.
Emphasise Your Adaptability:We love candidates who can thrive in a fast-paced environment! Share examples of how you've successfully managed multiple tasks or adapted to changes in previous roles to show us you're up for the challenge.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our award-winning Contact Centre.
How to prepare for a job interview at Solicitors Regulation Authority
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples from your past experiences. Think about times when you went above and beyond for a customer or handled a difficult situation with empathy.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand what the company is looking for. Be prepared to discuss how your skills align with their needs, especially around handling calls and responding to queries.
✨Practice Active Listening
During the interview, show that you can listen actively. This means not just hearing the questions but also responding thoughtfully. You might even want to practice with a friend to get comfortable with this skill.
✨Show Your Passion for Continuous Learning
Since the role values continuous learning, be ready to talk about how you keep improving your skills. Share any relevant training or courses you've taken, and express your enthusiasm for further development in the customer service field.
