At a Glance
- Tasks: Lead a team of caseworkers managing applications to the Compensation Fund.
- Company: Join a dynamic organisation focused on public interest and high-quality outcomes.
- Benefits: Hybrid working, coaching opportunities, and professional development.
- Other info: Full-time role with flexible working arrangements based in Birmingham.
- Why this job: Make a real difference by shaping outcomes and supporting your team's growth.
- Qualifications: Experience in staff management and claims handling required.
The predicted salary is between 40000 - 50000 £ per year.
We are currently looking to recruit two Claims Team Leaders to join our Compensation Fund team. This role manages caseworkers considering applications to the Compensation Fund. We have a permanent vacancy and 12-month fixed term contract.
The role:
- As a Claims Team Leader, you will oversee the case holding of your team, as well as maintaining your own case holding.
- You will be responsible for managing a team with a varied case holding and tight KPIs whilst maintaining high quality work and standards.
- You will ensure that cases are progressed effectively, with the best possible outcome reached in the public interest.
- You will have responsibility for motivating and managing the team, role modelling our values, identifying good customer service and supporting caseworkers to improve their own development and learning.
What it is in it for you:
- Build capability through coaching, performance management, and team development.
- Deepen experience in complex claims, decision-making, and case oversight.
- Engage with caseworkers and other departments to shape outcomes and decisions.
What we are looking for:
- Proven experience of staff engagement, management and leadership in a claims handling or case management environment.
- Evidence of successfully working in a dynamic environment where priorities may change at short notice, along with the ability to plan and deliver effective outcome-focused results.
- Good communication skills with the ability to communicate clearly and confidently to ensure messages and outcomes are understood by all.
- Proven experience of considering applications and/or conducting investigations.
Additional Information:
This is a full-time hybrid role and will be based in our Birmingham office one to two days a week, and from home the rest of the week. Applicants who have applied for this role within the past six months will not be considered. Closing date for applications is 19 June 2026 at 17:00 am. Interviews will carry out from 23 June 2026.
Claims Team Leader (Permanent & 12 month Fixed Months Contract) employer: Solicitors Regulation Authority
Join our dynamic Compensation Fund team as a Claims Team Leader, where you will not only lead and inspire your team but also engage in meaningful work that impacts the public interest. With a strong focus on employee development, we offer coaching and performance management opportunities to enhance your skills in complex claims and decision-making. Our hybrid work model allows for flexibility, with time spent in our Birmingham office fostering collaboration and a supportive work culture.
Contact Details:
Solicitors Regulation Authority Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Team Leader (Permanent & 12 month Fixed Months Contract)
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We think you need these skills to ace Claims Team Leader (Permanent & 12 month Fixed Months Contract)
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
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Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Solicitors Regulation Authority to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
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