Investigator - Enhanced Case Management (hybrid) in City of London

We are recruiting experienced investigators (known internally as Investigation Officers) in our Enhanced Case Management (ECM) Team.

We are recruiting for our offices in London, Birmingham and Cardiff. These are full-time hybrid roles.

We receive thousands of reports every year raising allegations of misconduct and regulatory breaches against those we regulate.

ECM Team

The ECM Team is one of our specialist investigation teams and they consider our highest risk, highest profile and complex cases referred by AERT. These cases include cohorts of investigations in areas such as abuse of the immigration system, concerning practices/operations in the handling of high-volume consumer claims, economic crime, misuse of generative AI and sexual misconduct. Making use of a range of formal powers to control risk and impose sanctions, these cohorts of cases involve substantial, cross-organisation collaboration and regular media and public attention.

You can read more about our approach to enforcement here.

We are also recruiting Investigation Officers in our General Investigations Team and our Assessment and Early Resolution Team. If you are interested, please refer to the advert on our job page and submit a separate application.

Our mission

At the heart of what we do through the important work in all of our teams is:

• upholding public trust and confidence in legal services and
• delivering work that is timely, efficient, high quality and customer focused.

What we are looking for

Applications are welcome from individuals with a wide range of experience and expertise including those with experience of working in the legal profession, other regulators, casework or investigation roles.

• Candidates should:
• be a qualified legal professional with relevant practice experience; and/or
• have a law enforcement background (PIP 2 accredited or above), and/or
• have significant recent experience in complex investigations and/or complex regulatory casework.

• Experience of working in a comparable regulatory, compliance and/or enforcement environment with knowledge of evidence gathering through various sources - intelligence led, desk based, online/digital investigations, medical and/or technical expert reports and witness interviews.
• Experience of gathering and analysing information, identifying risks and assessing mitigating and aggravating factors to make sound decisions; proven experience of applying legislation, rules, principles, professional standards or other decision-making frameworks.
• Experience of managing time, a high and constant casework flow and competing priorities.
• Experience of, or the ability to conduct a range of different complexity and challenging investigations/regulatory casework, whilst demonstrating a high level of skill, and professional judgement, particularly when dealing with sensitive or confidential matters.
• Demonstrate proven research or analytical skills, including the ability to identify risks, report on data/evidence, summarise findings, draft recommendations for case direction supported by clear arguments.
• Demonstrate strong written and verbal communication skills, presenting findings in a clear and coherent way, adapting as needed according to your audience.
• Ability to co-ordinate and quality assure the production of relevant material and bundles of evidence for experts, adjudicators, tribunals so that decision making is facilitated in line with the legal framework, operational guidance/policy and best practice; liaising with all relevant stakeholders for each case as necessary to ensure deadlines are met and all are appropriately advised about case progression, delays, hearings and outcomes.
• Ability to act strategically, identify policy ideas or new initiatives, and develop practical innovative and creative solutions to case progression and management.

What's in it for you?

• Protect the public and enforce high professional standards by engaging with regulated firms and individuals as well as members of the public.
• Variety of case holding. No one case is the same.
• Work collaboratively with other areas of our organisation such as the Legal and Enforcement, Authorisation, Intelligence and Forensic Investigation teams.
• A rolling in-depth training programme where you can develop and refine your analysis and investigation skills

Useful and additional information

There is a Role Profile and 'Day in the life of' an Investigation Officer attached at the bottom of the advert on our website.

The starting salary for Investigation Officers in the ECM Team is £42,633 per annum (plus 10% London weighting where applicable).

The recruitment process will consist of:

• An application which will include a CV submission and answering the details of which are outlined on the online application form.
• Should your application meet our shortlisting requirements, you will be invited to attend an in-person assessment and interview session. The assessment will include a technical exercise and a competency-based interview. We anticipate that in-person assessments and interviews will take place in Birmingham on 7 and 10 December, and shortlisted candidates will be contacted with further details in late November.

We operate a hybrid working approach, with a mix of office and home working. We are recruiting for this role working on a hybrid basis from our Birmingham, Cardiff, and London offices. You will be based in the office nearest to your location, and you'll be expected to attend the office in line with our Hybrid Working Policy.

This is a full-time role working 35 hours per week. Working hours are normally Monday to Friday and will be scheduled between our core business hours of 8:00 am and 6:00 pm.

If you have any questions that are not answered in the advert or on our website, you can contact us via recruitment@sra.org.uk.

To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages.

Previous applicants to the Investigation Officer role within the last six months will not be considered.