Investigator (Enhanced Case Management) (hybrid) in Birmingham

We are recruiting highly experienced Investigation Officers for our offices based in London, Birmingham or Cardiff. This is a full-time hybrid role and will require you to attend the office one to two days per week. This is an exciting opportunity to make a positive contribution to a multifaceted, forward-thinking and high performing team.

As an Investigation Officer within our specialist investigation team (Enhanced Case Management team), you will be leading on high-profile regulatory work we undertake. We receive thousands of reports every year raising allegations of misconduct and regulatory breaches against those we regulate. The Enhanced Case Management team consider the most serious and complex cases referred by our Assessment Early Resolution Team (AERT). These cases include investigations in areas including abuse of the immigration system, concerning practice in high volume consumer claims, abusive litigation, sexual misconduct and other high-profile areas. Some of these cases receive media and public attention.

Working in a dynamic environment, you will be responsible for managing your own complex case investigations which will require you to identify regulatory concerns, plan and conduct a proportionate investigation, assess the risk posed to members of the public, make recommendations as to case disposal and work collaboratively with colleagues across the intelligence and forensic investigation team, interventions team, in-house lawyers, and external legal and regulatory agencies.

As a highly experienced investigator, you will be expected to adopt a customer focused approach throughout the investigation and deliver a high-quality and timely investigation. We strive to ensure that we adopt an inclusive approach in our investigations.

What we are looking for:

• You will either 1) be a qualified legal professional with relevant practice experience, or 2) have a law enforcement background (PIP 2 accredited or above), or 3) have significant experience in complex investigations/ regulatory casework at a high level.
• Experience of working in regulatory, compliance and enforcement environment with knowledge of evidence gathering through various sources - intelligence led, online/digital investigations, medical and/or technical expert reports and witness interviews.
• Experience or the ability to conduct complex and challenging investigations, whilst demonstrating a high level of skill, and professional judgement, particularly when dealing with sensitive or confidential matters.
• Demonstrate proven analytical skills with a critical approach to detail and strong written and verbal communication skills, including the ability to assess and adapt your style in a multi-agency environment.
• Ability to research, analyse, summarise, and report on data/evidence in a clear and coherent way; and to draft recommendations for appropriate case disposal/recommendations supported by clear arguments for the Adjudicators and Solicitors Disciplinary Tribunal.
• Ability to co-ordinate and quality assure the production of relevant material and bundles of evidence for experts, adjudicators, tribunals so that decision making is facilitated in line with the legal framework, operational guidance/policy and best practice; liaising with all relevant stakeholders for each case as necessary to ensure deadlines are met and all are appropriately advised about case progression, delays, hearings and outcomes.
• Proven record of interpreting and applying relevant legislation, rules, guidance and professional standards.
• Ability to act strategically, identify policy ideas or new initiatives, and develop practical innovative and creative solutions to case progression and management.
• Educated to degree level or have equivalent work experience.

Applications are welcome from a wide range of experience and expertise including those with experience of working in other regulators, senior case workers, or specialist investigation roles.

What’s in it for you?

• Play a key role in protecting the public and enforce high professional standards by engaging with regulated firms and individuals as well as members of the Public.
• Opportunity to manage and be involved in a broad range of cases involving complex, technical and sensitive regulatory matters.
• Work collaboratively with other areas of our organisation such as the Legal and Enforcement, Authorisation, Intelligence and Forensic Investigation teams.
• A rolling in-depth training program where you can develop and refine your analysis and investigation skills.
• There are excellent opportunities to develop your career and progress within the department and wider SRA, either in a senior investigation role, leadership positions or legal and enforcement for the right candidate.
• Flexible working arrangements considered.
• A positive work/life balance allowing you to pursue wider personal and professional development opportunities.

Useful and additional information:

• There is a Role Profile attached at the bottom of the advert on our website.
• We are currently advertising this opportunity on a full-time basis (35 hours per week).
• This is a hybrid role. We are recruiting for this role in our Birmingham, Cardiff, and London offices. You will be based in the office nearest to your location, with the expectation of working 1-2 days a week in the office and the remainder of the week from home.
• If you have any questions that are not answered in the advert or on our website, you can contact us via recruitment@sra.org.uk.

To apply:

Please use the apply button at the bottom of the advert on our careers page. You will need to upload a CV and provide evidence of your knowledge, skills, and experience and how they specifically relate to key requirements of the role in particular what we have highlighted under the 'What we are looking for' section. Your CV should be no more than 2 pages. The responses you provide in the application form will be used to shortlist your application. Answers to each criterion must be no more than 300 words.

To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages. Closing date for applications is 2 March 2026 at 09:00. Assessments and interview will take place in March/April. Previous applicants who have applied for the investigation role for the AERT or Investigations (Main Unit) within the last six months will not be considered.